Rise of VoIP

Headset and VoIP system placed on an office desk showing virtual interface of futuristic symbols

Adapting a powerful development in the business world.

Do you need an updated phone solution? Well, VoIP is the new trend when it comes to making calls efficiently. Voice over Internet Protocol (VOIP) is a phone solution that enables an organization to place and receive calls over the internet. VoIP is an alternative to the traditional phone line. Mobile VoIP is a part of the VoIP technology dealing with voice-oriented services via a mobile phone.

How Does VoIP Work?

With the increase of remote teams, a landline or desk phone is no longer efficient. Businesses are evolving to meet the requirements of staff members that work from home frequently. VoIP operates by transforming analog voice calls into digital data over private or public internet protocol (IP) networks. If you have internet access, you can make calls without the local phone service. You can use VoIP for services like instant messaging, video calls, and file sharing. Numerous VoIP applications are accessible as stand-alone products or bundled with well-known web browsers.

What Are the Benefits of Using VoIP Telephony Services?

1.    Cost Savings

Since VoIP telephony services use Internet Protocol to place calls, all communication data is converted into packets and sent over the IP network. The IP network used is your internet connection. This reduces the running costs by eradicating the need for numerous telephone lines. VoIP costs are your monthly charges from your Internet Service Provider. Moreover, multiple service providers provide inexpensive or free calls to specific areas.

2.    Call Center Benefits 

For organizations in the customer service center industry via the phone, VoIP is suited for the needs of a contact center of any capacity, from a handful of customer service representatives to hundreds of agents. With VoIP, contact care agents can operate 24/7, enjoying services such as;

Unified Communications (UC): Contact care representatives can communicate with clients through chat, email, and phone.
Interactive Voice Recognition (IVR): Customers can speak out their needs; your reps can do away with traditional old-school push-button phone tree and direct calls to the right specific person or department.

Monitoring and reporting: Most VoIP services for contact center solutions provide quick access to the metrics and oversight you require to make more innovative training and staffing decisions.

3.    Add-on Features

Hosted VoIP can scale to your needs. Your business may require some features to unlock efficient communication with your customers. VoIP can transform your business communication by offering add-on features such as call queues, voicemail to email, unified messaging, and custom caller ID.

4.    Reliability

VoIP telephony services are very reliable. VoIP has been built over many years, with applications like Face-Time and Skype leading the invention. VoIP has been adopted by numerous companies internationally and is advancing, making it a reliable telephony technology.

5.    Easy Management

Installation of a traditional phone system requires scheduling an appointment with a technician to install the kit and run the wiring for the phone system. It isn’t easy when you intend to make substantial modifications to your phone lines to meet the needs of your business. With VoIP, all you need are handsets that share similar wiring and switches to your Local Area Network. Getting your company connected to a VoIP service requires a minimum of internal skills and expertise.

6.    Productivity

A business can boost its productivity when using hosted VoIP since it helps unlock mobility. You and your staff members can easily access transcripts of voicemails through email, enabling you to satisfy customer needs instantly. You’ll deal with fewer missed calls and data integration, eradicating the risk of confusion.

VoIP is a powerful development in the business world, gaining prominence as millions of teams go remotely across the globe. Contact us today to further explore the potential of VoIP for your business, your team, or for personal use.

 Return to All Posts