Monthly Archives: March 2019

4 VOIP Tricks Your Old TelCo Business Phones Can’t Do

Business people in an office using VOIP to have a confrence call meeting.

Is it time to review your phone options to improve productivity?

A traditional business phone system is made up of landlines and SIM cards. One number per phone, and a huge difference between internal and external calls. Doing anything fancy took a lot of training, but there are some pretty neat things an old business TelCo plan can do. Conference calling, call waiting and call center management. These are things that many businesses are afraid they’ll lose if they switch to VOIP. But their fears are entirely misplaced.

In fact, rather than losing features, VOIP actually adds significant capabilities to your business phone solutions. It can do everything a TelCo PBX system can do and much, much more. You may have heard about the call-following, one-number convenience, and the affordable scalability. But today, we’re here to talk about four different new VOIP features you may not have heard of, tricks that your old TelCo plan just can’t do.

Automated Call Transcription

Call transcription is one of the most widely useful features VOIP brings to the table. As a software solution with modern voice recognition capabilities, it has now become simple to quickly and easily transform a phone call or voice message into a transcript. This is ideal for anything from customer service to accommodating hearing-impaired employees.

VOIP transcription can send you your voicemails as emails, can transcribe customer service calls for the record, or even be used to dictate memos through the phone.

Video Conferencing

TelCo systems invented conference calls, but they also introduced the unbelievable headache causing hassle of conference calls. Trying to handle multiple lines, accidentally hanging up on clients, and the nightmares of speakerphone have all been thoroughly explored by modern business. But you haven’t conferenced until you’ve tried the silky smooth star-trek like experience of a VOIP video conference call.

With the right screens and microphones connected, you can practically place each remote meeting member in a chair in the room it’s so easy to connect and conference. In fact, you can have every single person in a different room on a different camera and VOIP will make your conference happen.

CRM Integration

Another major benefit of using software phones instead of physical landlines is the fact that it can integrate with other software. VOIP has the capability to connect with many varieties of business software solutions, but by far the most popular is to simply connect to your CRM. The CRM is already a modern rolodex, the place where you store all your client and vendor contact information.

With an integrated connection to your VOIP phone system, it becomes a breeze to both call clients directly from the CRM interface and to quickly pull up a customer’s CRM file when they call in. Integrating with your CRM even makes it easy to create CRM records of the transcriptions of every call held with a customer. Finally, you can track phone customer service records as well as email and chat histories to create a more continuous customer experience for your clientele.

Remote Call Routing

Last, but certainly not least, is the ability to route calls out to remote team members. Even in situations where you would normally need everyone in the office sitting next to each other on the same phone extension. The customer support industry, in particular, is experiencing a remote-work revolution as VOIP makes it possible to route support calls to employee computers no matter where the employee is located.

No longer do you need an entire floor of phone techs, because VOIP handles all the usual call routing hassle internally. If a person is scheduled to take customer service calls, they can be reached on any active device connected to their VOIP account. In or out of the office.

VOIP is one of the best things that has ever happened to modern businesses. No matter what kind of business you run or how much you rely on business phone plan features, VOIP can do all that and more. For further information on VOIP or advice on the right VOIP integration for your business, contact us today!

Microsoft Product Releases: What’s Going On With Windows 10?

Microsoft Product Releases

If you’re on our Managed Service Platform your already covered on how and when this rolls out in your environment

Windows 10 was released over three years ago, and the latest reports show that it’s now used on approximately 45.5 percent of all PCs that run Windows. This makes it the operating system with the most widespread usage around the world.

Since its release, it has also regularly undergone updates that have introduced new features and fixed various bugs. What’s the status of the latest update, and what can we expect in the near future?

Version 1809 Getting Rolled Out

Version 1809, the latest of the Windows 10 updates, was initially released in October of last year. Unfortunately, some users experienced problems with it, including file deletion and incompatibility with various applications.

Over the last couple of months, Microsoft has tackled these problems, and in the middle of January it began to roll out the Version 1809 update automatically. However, you may not have yet received the automatic update on your devices. The roll-out is phased, and the first devices to receive this latest version of Windows 10 are the ones that Microsoft has deemed most likely to run it without major issues.

If you don’t want to wait for the automatic update, you could try installing Version 1809 on your own. However, this may not be advisable, because it may not be a good fit with your device at this point; there’s a possibility you’ll experience frustrating performance issues. With a phased roll-out, Microsoft can carefully monitor the effects of the update and keep fixing it as needed. By the time it gets to you, you’ll receive the benefits of the improvements.

Exciting New Features for Windows 10

Along with monitoring the automatic updates of Version 1809, consider the upcoming features of Windows 10 explored in previews.

What are some of the highlights?

Intelligent Active Hours. Speaking of automatic updates, it can be terribly frustrating – and sometimes quite costly – when your computer starts an update when you’re in the middle of work. Windows 10 already lets you set Active Hours, telling your computer when not to initiate an update. Let’s say you’ve made your hours 9 am to 7 pm. What happens on days when you need to work later (or earlier) than usual? It’s unlikely you’ll remember to manually change your Active Hour settings. That’s when Intelligent Active Hours come into effect. Windows, on its own, will sense whether you’re still using your device outside of the Active Hours you personally set. This smart feature makes it less likely that an untimely update and restart will interrupt your work.

Windows Sandbox. This feature allows you to open an untested application on your computer without fear that it will destroy your device through malware or by other means. As you figure out what the application does, it will remain within the sandbox until you choose to dispose of it.

Windows Defender Antivirus Tamper Protection. Given the ever-present threat of viruses and malware, it’s critical to not only have Windows Defender Antivirus but to also limit who’s controlling its settings on your devices. Tamper Protection is a new feature that restricts the changes you can make to Windows Defender outside of the Windows Security app.

Cortana and Search Split. Cortana, the voice-activated digital assistant unique to Windows, has so far been integrated with Search in Windows 10, but Microsoft now plans to have them separated in the taskbar. What are the advantages to a separation? As discussed in an article at WindowsCentral.com, the rationale is that Microsoft can continue to develop the capabilities of both without having them interfere with each other.

There’s little wonder that Windows 10 is a popular operating system. Microsoft keeps coming out with improvements and is quick to tackle the bugs that crop up along the way. If you have any questions or concerns about Windows 10 installations, updates, and features, don’t hesitate to contact us. We’ll ensure that Windows 10 runs smoothly on your devices and that you make the most of what it can offer.