Debunking 7 Myths About Managed IT Services – Part 1

Team of diverse managed IT services provider working in an office and using computers to attend to tasks.

How well do you understand the benefits of Managed IT Services?

Managed IT, sometimes called a Managed Service Provider or MSP, is an outsourced team who help to manage our business’s technical aspects. An MSP team traditionally helps to build and maintain your software stack, servers, and cybersecurity among a myriad of other computer-related duties that they can take on. Managed IT teams are great at stepping in wherever a business needs more IT support, whether that’s becoming your entire IT department or taking on the overflow IT work that has overwhelmed in-house IT.

However, because managed IT tasks are so custom-tailored to the needs of each client, it’s also easy for misconceptions and myths to form. One company’s experience with a managed IT service likely won’t mirror another’s, even if the two businesses are in the same industry and of similar size. After all, the behind-the-scenes tech-stack of software, hardware, and workflow choices are unique to each and every business.

As managed IT providers ourselves, we’re here to help clear up some of the confusion floating around the business water cooler and debunk a few managed IT myths. Many of the top-seven MSP myths are paired as opposites of each other to point out how contradictory these industry assumptions really are.

Myth 1: Managed IT is Only for Startups and Stop-Gap

The first myth is that managed IT is only for teams who are desperate for an IT team, like startups and emergency stop-gap measures. It’s true that startups often benefit from the full-service approach of an MPS, where all the business-tech bases are already covered from network security to software and app integration. It’s also true that businesses experiencing a technical emergency have rescued deadlines and recovered from hacks by temporarily bringing a managed IT onboard. However, the benefits of working with an MSP go beyond filling a vital gap in your workflow. MSPs also offer a great deal of benefit to medium and large businesses, and provide steady support services to stable businesses that aren’t in a technical tail-spin.

Myth 2: Managed IT is an Expensive Luxury

On the flip-side of the myth that managed IT is only for startups is the myth that MSPs are an expensive luxury. This is often accompanied with the assumption that only large enterprises can really benefit from outsourcing to a managed IT team.  The idea is that all managed IT services cost a similar amount, which is too high for normal businesses to reasonably invest in.

In truth, managed IT services very widely in style and pricing. Some large MSPs are geared to cater primarily to large enterprises, but most are actually focused on small to medium businesses who are looking to optimize costs. This means that most managed IT services are priced to be practical and particularly to save money for smaller businesses.

Myth 3: You Don’t Need Managed IT if You Have In-House IT

Managed IT and in-house IT are not directly interchangeable. In many businesses, the two groups work together and split duties based on what makes the most sense. For example, your in-house IT may focus on day-to-day server maintenance and inter-office tech support while the managed IT team takes on the time-consuming projects like reconfiguring your tech-stack after an update. This leaves your in-house team free to take care of business-as-usual without getting overwhelmed by the occasional large projects or big-picture oversights.

If you have an in-house IT team, they might be the most enthusiastic about hiring an MSP as recipients for their back-log and overflow of technical tasks. Outsourcing can lead to the man-power needed for both backlogged maintenance tasks and special projects.

Stay tuned for part two on debunking the myths about IT Managed Services or if you would like to discuss more ahead of time, Contact us today!

4 Common VoIP Adoption Mistakes To Avoid

VOIP customer support concept, showing person using VOIP headset and computer.

Things to know before choosing VoIP phone systems.

If you have been searching for costs savings, improvements in efficiency, production, and mobility, investing in a Voice over Internet Protocol(VoIP) solution could help you achieve what you have been dreaming about. Due to the long list of VoIP vendors and the variety of features they offer, many prospective VoIP clients may feel hesitant about choosing a VoIP vendor.

One of the toughest decisions you will have to make will not be whether or not you should choose a VoIP provider, but which provider should you choose. You do not want to fall victim to common pitfalls and mistakes that many businesses and individuals make when choosing a VoIP provider.

Transitioning to VoIP

Making the transition to VoIP should not be one of the hardest things you’ve ever had to do, nor should it lead to an extreme decrease in call quality because you want to save money. The technology behind VoIP solutions is not complex. It is important to have an understanding of VoIP solutions and the features they offer so you will not make any major mistakes that can harm your business.

Mistake #1: Choosing an Inexperienced Provider

One of the biggest mistakes that people make is choosing a provider that does not have a great amount of experience. It is important to choose a provider that has experience providing solutions for businesses and organizations for the industry you are in. If you choose a VoIP provider that does not have experience in the industry you are a part of, the VoIP provider may not be able to get a hold on what your business or organization needs.

Mistake #2: Not Properly Assessing Bandwidth

It is not difficult to underestimate or overestimate the bandwidth that you will need to support VoIP, especially if there is not a constant in your call volume. If you have excessive bandwidth, you can overspend. On the other hand, underestimating your bandwidth can lead to the following:

  • Poor call quality
  • Inconsistency in your call service
  • A reduction in your internet speed

If you do not have the right amount of bandwidth, the VoIP provider will not be able to provide you with the high-quality services you need. It is important to properly assess your bandwidth so you will be able to choose a provider that can support your bandwidth.

Mistake #3: Choosing A Provider Without A BDR Plan

As a business owner or a business manager, one of your worst nightmares would be to have your business go down for a significant period of time. What will happen if your business experiences an outage or breach and you are not able to recover from it? If you choose a VoIP provider that does not have a Backup and Disaster Recovery(BDR) plan, it will be very difficult for you to recover.

This is why it is so important to choose a VoIP provider that has a solid backup plan. Power outages, natural disasters, data breaches, etc. can all happen at any time, but having a BDR plan will give you a better chance at recovering.

Mistake #4: Not Considering Additional Costs

One of the major mistakes that many businesses and organizations make when it comes to VoIP is failing to consider all the costs. There may be additional costs that you will need to consider when it comes to VoIP, and it is important to ask the right questions so there will not be any surprises.

The costs and fees you will be expected to pay will depend on multiple factors, including your current phone and your network. Do not be afraid to ask the right questions about costs and fees so there will not be any surprises down the road.

What strategies will you implement to ensure you are prepared for a VoIP implementation? If you do not want to make any of the common VoIP mistakes, contact one of our experts today.

How Will a Managed Service Provider Help Your Business?

Male IT professional working with a company's IT infrastructure and data security using a computer.

What is a Managed Service Provider (MSP)?

A Managed Service Provider (MSP) is a person who is specially trained in remotely managing a company’s IT infrastructure. They provide specific network and security solutions that assist with data loss, security breaches, and remote firewall administration. The key takeaway from their role is that they play an invaluable part in strategic IT planning and preventing destructive computer networking decisions that could have a negative impact on a business.

In this article, we will focus more on the role of this service provider, which bears an important responsibility. Indeed, at the present time, the productivity of a company depends very much on its IT infrastructure, which makes the MSP a central player in the success and development of the company.

Managed services or IT service outsourcing?

While some companies can afford to have a dedicated IT department, not all organizations can. And that’s not always the most relevant solution, either. The Managed Service Provider takes on the role of the enterprise IT department. Thus, he or she must carry out the management and maintenance of the IT department.

The mission of the MSP (Managed Service Provider) includes administrative oversight, intended to detect problems before they arise. Indeed, to ensure the sustainability of the infrastructure, it must constantly maintain the level of service necessary for the needs of the business. This, therefore, involves application updates, regular hardware checks, and software changes when relevant.

A remote service provider that saves significant time

The MSP, therefore, works externally and mainly remotely, through cloud computing. The managed service provider has a team made up of experienced people, but also very sophisticated tools. It is therefore able to operate remotely and benefits from regular automated reports which allow it to detect potential problems. He or she can thus solve them before they generate damage. It is therefore rare for MSP technicians to travel to the site, although this can happen in the event of a hardware failure.

Using sophisticated tools, the managed service provider performs software updates automatically before the expiration date. As a result, it avoids wasted time related to bugs and failures caused by software that is not up to date. It also allows you to benefit from the latest versions and thus limits security vulnerabilities in the system.

An offer adapted to the needs of the company

As the managed service provider is not an employee of the company, he or she is able to make an offer modeled on the real needs of the structure. Often, its offer depends on the number of workstations or users of the infrastructure to be managed. The contract can therefore be scalable according to the needs of the business. This operation, therefore, offers flexibility that is much more advantageous for the company than having its own IT department. Especially since it limits the administrative procedures and internal staff management.

Conclusion

This is a win/win formula, as the MSP usually does not have to intervene for outages, but if they do, it is included in their package. As a result, the more quality watch it performs, the better its profitability will be, because interventions will be less common. For the company, this approach provides the assurance of quality monitoring to ensure the proper functioning of the system.

The definition of managed services and the role of the MSP are no longer a mystery to you. In relation to outsourcing, managed services offer a more in-depth approach, and free you from all worries related to IT infrastructure. This allows you to focus on your core business without risking failures that could impact the development of your business. Contact us to learn more!

SentinelOne Security: Providing Protection Against Threats

IT programmer typing binary codes in his computer for security system and cybersecurity.

Cybersecurity threats are around every corner and you need more than antivirus to protect your business

Benjamin Franklin is credited with the saying, ”If you fail to plan, you are planning to fail.” While he probably was not referring to cybersecurity, this frame of mind can certainly be applied to this industry. Planning can certainly make the difference between having protection against malicious activity in real-time and being a victim of a career-threatening cyber attack.

Traditional anti-virus software should no longer be viewed as a comprehensive solution for small and medium-sized businesses. Malware has outgrown many traditional anti-virus programs on the market. The Dark Web and cyber criminals can create and sell attack kits that will be difficult for any traditional anti-virus program to categorize.

Today, more businesses are beginning to recognize the importance of Endpoint Detection and Response platforms. These platforms can offer a significant amount of protection against a variety of malicious activities. SentinelOne Security is one of the leading security solutions made for small and medium-sized businesses in various industries, including the following:

  • Healthcare
  • Education
  • Energy industry
  • Finance
SentinelOne Security

SentinelOne uses the Endpoint Security approach. The Endpoint Security approach focuses on discovering threats and eliminating them across any network that is connected to the client’s devices, such as the following:

  • Desktops
  • Laptops
  • Mobile phones
  • Tablets
  • Workstations

This solution provides remediation capabilities that will allow users to alleviate the impact of any type of malicious attack and ultimately restore the system. SentinelOne Endpoint Protection Platform’s solution not only combines detection, remediation, and prevention, but it also combines mitigation and forensic capabilities for your devices.

Rather than SentinelOne creating an Endpoint Detection and Response platform and leaving it as is, they went above and beyond to create full protection for added safety and security.

Combatting Malicious Activities

One of the growing concerns within small and medium-sized businesses is the presence of fileless malware. What is fileless malware? Fileless malware is a particular type of malware that makes use of legitimate programs to infect an endpoint. It can definitely be a huge challenge to detect and remove the files because there is no presence of a file.

You can no longer block particular operations. Your business or organization will need solutions that can prevent one or more attacks using exploits, kits, macro documents, etc. without causing any major disruptions to your day-to-day operations. SentinelOne has proven to be effective at stopping this particular type of malware by using ”Active Content”. Active Content offers a solution to the fileless malware problem by allocating blame to the true source of the problem.

Remediation Capabilities

As mentioned previously, one of the capabilities of the SentinelOne solution is remediation. The remediation capability will allow all users to reduce the effects of cyber attacks and restore the system quickly and efficiently. The remediation capability will do more than give users immunity from small and large threats within the business. This capability will also be able to detect and alert you of threats.

SentinelOne Security is known for its use of automation and advanced machine learning solutions. When using SentinelOne, you will not only be able to enjoy the advantages of a comprehensive and powerful solution, but you will also have the knowledge and experiences of a professional support staff.

With SentinelOne Security, your business or organization will gain an overall view of everything that is taking place across the network. Today, your small or medium-sized business can no longer sit back and wait for an attack to take place before implementing an effective solution. Any malicious attack against your network and devices can result in data loss and significant downtime if you fail to proactively protect your business.

The security dangers will vary from internal threats to external threats. For more information on how you can protect your business now and in the future, please do not hesitate to contact us today.