Monthly Archives: January 2021

What Can A VoIP System Do For Your Business?

Businessman clicking on the VoIP logo with a telephone icon on a virtual screen for connecting with his employees using a specific network.

Having the right communications platform is key to having a successful business

Having success with a business venture will require a significant amount of hard work and the use of the right tools and resources. It is important to keep all lines of communication open when conducting business. We understand how difficult it can be to communicate with employees and customers on a consistent basis.

Substandard communication costs businesses billions of dollars each year. If you go a significant period of time allowing your communications troubles to continue, it will be increasingly difficult to meet your goals and reach the level of success you want your business to have.

One of the main reasons businesses of all sizes have problems with their communication is a poor phone system. If you are having trouble with your current phone system, you should strongly consider making changes to your current phone system.

One of the best ways to improve your business communication is to utilize the latest and greatest in technology for your phone systems. If you are using outdated forms of communication, we encourage you to use a VoIP system. There are over 30 million VoIP lines currently operating. All of the VoIP phone lines that are currently in operation are providing businesses with the reliability, flexibility, and affordability they need.

When you make the transition to VoIP, your business will be able to experience the benefits of VoIP phone services.

Reduced Costs

Did you know you can save a significant amount of money on calling costs when you switch to VoIP? When you use VoIP, you will be able to save a significant amount of money on costs. As time goes on, you may be surprised at how much money you can save:

  • When you use VoIP services you will be able to bundle services
  • You will not spend a significant amount of money on international calls
  • You will save money because you will not have to spend a significant amount of money on maintenance costs or purchasing costs

You can reduce your calling costs by thousands of dollars every month. The exact amount of money you can save will depend on a variety of factors, including the following:

  • The number of phone users
  • The number of calls that are made each month
  • The type of calls that are made each month(ex: long distance, international)
Increased Productivity

When you use a VoIP solution, you will have a solution that is hosted in the cloud. If you are currently using a phone system that is not incorporating the latest and greatest in technology, your employees may not be able to work as efficiently as they need to. It is important to provide your team with the right tools and resources so they can be more productive. When you invest in a high-quality VoIP solution, your team will not have any troubles communicating with customers, clients, vendors, suppliers, etc.

Comprehensive Communication Tool

Many business owners are under the impression that a VoIP system is only good enough to provide one or two services. However, a VoIP phone system has the ability to do more than provide your team members with a tool that allows them to communicate with customers, other team members, suppliers, etc.

VoIP phone systems have the tools and resources that will allow your business to effectively and efficiently communicate internally and externally. With more workers working remotely, we encourage business owners to find a VoIP system that will fit your business’s unique needs. When you invest in a system that fits your needs, it will be easier for you to communicate with everyone.

Before you choose a system for your business, it is important for you to compare your needs to the VoIP system you are considering. Contact SystemsNet today for more information about VoIP systems and how you can find a system that meets your needs.

New Year’s Resolutions For Your IT Help Desk

A happy male technical support operator working in an IT help desk call center setting speaking and assisting a customer online and speaking through a headset.

How well are business owners doing with their New Year’s resolutions for their business’s?

It is very hard to believe that we are already at the start of a new year. With the beginning a year come lists of New Year’s resolutions. 2020 was a difficult year for us, and we are looking forward to making 2021 more enjoyable and more successful.

The beginning of the year is all about getting a fresh start. The new year will present you with an opportunity to start fresh with your IT help desk. After a long holiday break, you have probably been thinking about all the problems and concerns you had with your IT help desk the previous year.

With so many concerns and questions, how do you even know where to start? One of your main points of concern will be to focus on all the factors that will have an impact on your entire business or organization. There are various areas that will have an impact on your organization, including the following:

  • Customer experience
  • Virtual chat agents
  • Employee experience
  • Service transportation
  • Self-service

On the road to greatness and success, individuals, businesses, and organizations set a variety of goals. If you are able to focus on these key areas, you will be able to take the necessary steps to improve your IT help desk this year. Here are a few key resolutions for your IT help desk that we encourage you to consider in 2021.

Implement A Self-Service Portal

If you continue operating your IT help desk without a self-service portal, you will continue missing out on some outstanding benefits and advantages. When you integrate a self-service portal, they can be use as an extended source of help.

Your self-service portal can offer a variety of resources and information to help your users find the solution to their problems. Your self-service portal can provide assistance to the most frequently asked questions.

If your business or organization supports different types of products and services, you do not want your IT help desk team managing all of those things separately. Your self-service portal will allow customers to help themselves.

Decrease Call Volume

With businesses and organizations looking to adopt new strategies, we encourage IT teams to make the necessary preparations. With the addition of new strategies, your IT help desk may experience a sudden increase in call volume. When you have an understanding of the major concerns and incidents, you will be able to utilize your resources in the appropriate manner.

Understanding the major concerns of your customers, clients, and employees will allow you to systematize what will be best handled by your IT help desk team and what can be solved by using your new and improved self-service portal. When you have the appropriate strategy, your IT help desk team members will not be burdened with every service requests.

Many customers will be more than willing to use your self-service portal if it improves their overall experience.

Reduce Operating Costs

If you have been looking for measures that will allow you to operate your business or organization more efficiently while not breaking the bank, it is important to optimize your IT help desk. Optimizing your IT help desk can lead to the cost-effectiveness and cost efficiency you have been seeking. When you create an IT help desk strategy that will allow you to create a better customer service experience, you can significantly reduce costs.

When you have an improved IT help desk and a self-service portal, you can reduce the number of manual procedures, which will play a major part in the reduction of operating costs.

If you faced help desk problems in 2020, you do not have to bring those problems with you in 2021. Contact SystemsNet for more information on how you can improve your help desk this year.

3 Myths About Managed Service Providers (MSPs)

An IT team hard at work

Let us answer your burning questions about Managed Service Providers.

There are many factors to consider when you are preparing to choose a Managed Service Provider (MSP). We want you to be fully informed when the time comes for you to choose an MSP. Here are some of the common myths we have heard about Managed Service Providers.

Myth 1: Bigger Means Better

When it comes to IT services, bigger does not always mean that you will get better services. Businesses and organizations that are evaluating IT service providers for the first time often find themselves in interesting situations. Some workplaces find themselves assigning IT work to an employee who does not specialize in IT work.

On the other hand, there are businesses and organizations who hire a third-party to come in on an hourly basis. Unfortunately, these businesses and organizations will ultimately realize their current strategies are not working the way they intended. The strategies will not be sufficient enough when you have an IT emergency.

Companies like yours will generally ask questions about the size of an MSP in order to determine how much support they may be able to offer when a need arises. Unfortunately, the size of the business and the number of employees they have will not be able to help you determine an accurate response time.

It will not matter how large the MSP is, if the Managed Service Provider has a heavy workload, there is no guarantee that your needs will be met when you need support the most. Instead, you should ask an MSP about their procedures and policies that will help you determine how fast their response time is.

Myth 2: In-House IT Is The Better Option

We know that many businesses and organizations will feel that having their own IT staff and support system will be better than a Managed Service Provider. However, Managed Service Providers will have the ability to serve a variety of needs and roles within a company. If you hire someone to take on the maintenance, management, and troubleshooting, and they are not experts in those fields, that move could have a negative impact on your business.

A time may come when your IT person may not be able to respond to the IT needs on time. If you do not have someone available to address your needs, a major disruption could occur that will result in downtime that could prove costly to your business. Having someone in-house does not always mean you will have a fast and efficient resolution to your needs.

We are not stating that you should not have someone available to handle your IT needs, but you can also have a Managed Service Provider available to help fill in the gaps.

Myth 3: Every MSP Is The Same

Unfortunately, many people believe that all MSPs are the same, regardless of their size. When some business and organizations hear one thing about an MSP, they assume that all MSPs will provide the same services in the same manner. This is not true.

It is important to perform your research and obtain a clear view of the MSP you are considering. When you find an MSP that offers the services you need, you will have a better opportunity to determine if that MSP will be a good match for your business. You will need an MSP that performs prompt services and offers the support you will need.

When seeking an MSP, you will need a provider who will become your partner and support system. If you are looking for an MSP that will provide you with the services you need, please do not hesitate to contact SystemsNet today for more information.