Choosing the right IT services for your business is a lot like hiring a new employee. A service that knows their way around a file server and phone system is great, but that isn’t enough. You need a service that is there when you need them and is so good at their job that they see problems coming before you do. Unfortunately, not every IT service is up to the task.
In the IT support industry, there are two types of agency or service: Managed IT and Casual/Break-Fix IT. And knowing the difference can define the success or failure of your business’ technology at a critical moment. Most people think of IT in casual terms: When something breaks, you call for help. But this plan has some critical flaws, like the time between the ‘break’ and the ‘fix’. Leaving your business out of service until the fix is implemented.
Managed IT, on the other hand, is all about constantly working with IT professionals to support, protect, and optimize your business technology. While casual IT may be the tradition, when you look closely the Managed IT approach is superior in every way. Here’s why:
1) Cost-Effective: Getting Your Money’s Worth
The primary difference between Managed IT and Casual IT is attentiveness. Take two IT service plans and compare them side-by-side. Both managed and casual IT services ask for a monthly fee for access to the technicians and the services they provide. But what is provided will be very different.
In a managed IT plan, skilled technicians are assigned to your case and work on it constantly throughout the month and year. They may monitor your networks for trouble spots, keep an eye on your website performance, and will also be available to solve any problems that arise along the way.
A casual IT service, on the other hand, is more like access to a tech-support call center. Rather than monitoring your networks and websites, you are paying for the privilege to call for help. From there, you talk to someone who is probably a stranger who will spend a few minutes solving your problem then leave you to pick up any mess created by the technical errors they resolve.
In other words, you pay for a month of service from both companies, but only managed IT plans actually give you an entire month of dedicated IT support.
2) Prevention is Always Better Than Break-Fix
The next undeniable benefit is technical problem prevention. When a managed IT team is assigned to manage your business IT needs, they don’t just wait for a disaster to fix. Managed IT technicians are proactive. They not only keep track of your systems, they also implement preventative fixes or give you a heads-up about potential trouble-spots on your horizon.
A managed IT technician might let you know that your server storage space is filling up, that there is better industry software available, or that your website needs an update to handle your increased number of daily online customers. Then they will implement these fixes *before* you run out of storage, your software becomes outdated, or your website crashes due to high traffic.
A casual IT service, on the other hand, doesn’t keep track of potential problems or implement preventative steps. They wait until your website drops and you call in a panic to fix it. And while they’re fixing it? Your website is down, your servers stop working, or your employees are unable to log into your business software until a fix is implemented.
3) Building a Partnership with Your IT Providers
Finally, perhaps the best thing about managed IT services is your opportunity to develop a real business partner. When technicians are assigned to your case and monitor your systems constantly to prevent disaster, they get to know your business.
Casual IT services are more likely to forget all about your system specs between calls, and you may even find yourself talking to a completely different technician every time. With managed IT, you get the service of professionals who learn your business’ unique computer system inside and out and can implement fixes without a ‘getting to know you’ phase for every single issue.
You’re not just asking for IT help from a technician, you’re partnering with professionals who will learn the needs of your business and, often, take care of those needs without even having to be asked.
If you’ve had bad IT experiences in the past, or want to avoid experiences you’ve heard about from others, it’s time to consider managed IT over casual IT services. For a free 60 minute consultation on the IT support needs of your business, contact us today! We’re ready to become our managed IT partners.