Monthly Archives: October 2020

IT Monthly Management Reports: Leading Your Department

Call center worker accompanied by her team. Smiling customer support operator at work. Young employee working with a headset.

When you’re in charge of your IT department, monthly management reports are essential.

As in nearly every industry, the Information Technology industry continues to face the hurdle of creating timely and thorough reports. In the Information Technology industry, IT reports can be used to improve the overall success of a business or organization. How? An IT report can help extend your value from an influx of digital data.

IT reports are extremely vital to a business or organization’s development and success. However, if you create reports that do not offer any value or insight to your needs, the work that was put into creating the reports will be wasted.

If you are responsible for leading the IT department, you have probably been asked a variety of questions in regard to the number of help desk tickets and the amount of time it took to resolve those tickets. If you do not have the information you need to thoroughly answer those questions, how will you be able to fully support the IT department?

Making Informed Decisions

Today, there are numerous tools and resources that can be used to create reports that will help you answer the simple and tough questions. There will always be a long list of questions coming in, and it is crucial to the success of the business or organization that you are able to answer those questions. IT monthly management reports will allow you to make informed decisions. When you are able to make decisions that are informed and well-thought-out, you will be able to lead the way and create strategies and solutions that can improve your business.

Why Do We Need IT Reports?

When creating a new business strategy or when revising a current business strategy for the IT department, it is important to have clear missions and goals. When you have visions and goals that are clear to you and everyone in the workplace, you will be able to use IT monthly management reports to determine where you stand. The IT monthly management reports can also be used to determine how effective or ineffective you have been on the progress you have made so far.

It is important to create reports that are correct because you need to know if you are meeting your business objectives. If the information on your reports do not meet the goals that have been aligned, you may be placing a wedge between the IT department and the other departments in the business or organization. If you create reports that are not correct or reports that are lacking key information, you can also negatively impact the budget that was set ahead of time.

Improve Your Business With IT Reports

If you have created IT reports in the past, you are aware of how many benefits it has. IT reports can do more than provide you with an assessment of your current needs and activities. When you have all of your data in one place, you will be able to fully analyze everything at one time. When you are able to analyze everything in front of you, you will be able to create IT dashboards.

When your IT dashboards provide you with information in real-time, you will not have to worry about constantly refreshing or searching for the data you need because everything will always be current. IT reports can lead to better decisions, greater flexibility, better agility, and an increased confidence throughout the department.

Are you ready to deliver valuable and thorough reports for your IT department? Are you ready to accelerate your business or organization? Please do not hesitate to contact us today for more information on the importance of IT monthly management reports.

The Importance of Updating and Maintaining Your Website

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Your website helps your company put its best face forward.

Creating a website for your business is one of the easiest and most cost-effective steps that you can take to drive new customers to your business. In fact, small businesses that do not have a website are at a major disadvantage, as the vast majority of customers now use the internet to search for products and services before making a decision. However, it is not enough to merely create a website and hope that this drives customers to your business. It is important that you maintain, update, and periodically overhaul your website in order to ensure that it is a relevant and engaging content source for customers. While maintaining your business’s website may not be your number one priority as a business owner, here is a look at just a few of the reasons why it is critical that you continually update your website’s content.

First Impressions Are Crucial

One of the most important reasons to maintain your website is to give customers a good first impression. The fact is that many customers are now inundated when choosing businesses to work with, and they will look through several businesses’ websites before making a decision. If they click on your website and it clearly looks outdated, has poor content, or it is not user-friendly, they will likely move over to a competitor’s website that is easier to use and visually appealing. In fact, many people will only look at a website for a few seconds before deciding whether or not to explore it further, which means that you do not have much time to make a good first impression. Keeping your website looking polished and updated will help to grab viewers’ attention, helping to improve conversion rates.

Keep Customers Engaged

Once you have a potential customer reading your website, you will need to keep them engaged with up-to-date information. The fact is that you need to provide a reason for customers to keep exploring your website and for returning customers to want to visit your website again. Continually updating your website and blog with company news, updated services, and helpful information that is of value, will keep customers engaged. The longer that you can keep people interested in your website, the more likely you will be able to turn them into returning customers.

Improve Your Search Ranking

Of course, customers won’t have a chance to peruse your website if they can’t find it. This makes it critical that you are doing everything in your power to improve and maintain your website’s search engine ranking, which includes continually updating and altering your website for Search Engine Optimization (SEO). The fact is that Google is constantly changing and updating their SEO rules and search algorithms. If you are not staying on top of the latest SEO guidelines, and you are not updating your website accordingly, your website could drop significantly in search rankings, making it hard for people to find your website. In order for your website to be effective, you need to continually update it with fresh content and the latest keywords, and you need to continue updating your SEO settings.

Ensure Your Website is Secure 

Staying on top of website maintenance is also critical in order to ensure that your website software is up-to-date. If you are using a content management system, updating your website with the latest security patches and bug fixes is critical in order to help keep your website secure. Without the proper updates, hackers will try to take advantage of your website, which could put your company, and your customers, at risk. Additionally, if Google detects that your website has been infected by malware, your site may be delisted until you get it fixed. Continually updating your website will ensure that it stays secure and it reduces the chances that your website will be compromised.

While you may not see website maintenance has a priority, continually updating your website is critical in order to ensure that your website is an effective and secure digital marketing tool. Contact us to learn more about how you can protect your business, and your website, from hackers.

How VOIP Phones Can Secure Your Post-COVID Business

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VOIP technology can ensure a seamless transition for your remote workforce.

Every business on the globe is adapting to the need for post-COVID protocols and business practices. A big part of that is emphasizing remote and online working instead of in-office and face-to-face work. If you have been relying on meetings and phone line calls, or if your business does not yet have an integral phone system, it’s time to rethink your infrastructure.

VOIP offers fully remote phone services tailored to the needs of a modern business. From customer service pools to official office phone numbers, a VOIP system can do anything a traditional business PBX system can do and more. But what do virtual phones have to offer in the post-COVID era? Being able to communicate remotely and set up your offices anywhere in the world with the same numbers will come in handy in the days of remote business. Let’s take a look at some of the key ways that VOIP phones can secure your business in a post-COVID economy.

Turn Office Phones into Home Office Phones

VOIP phone numbers are assigned and accssed based on employee login accounts, not physical phone lines. This means that your employees can take their office phones home with them for remote work.

Clients, customers, and business partners will still be able to find each in-office contact as if they were still in the office, at the same phone numbers and often during the same hours, even though your team has gone home to work remotely in COVID-safety. In fact, companies already equipped with VOIP experienced some of the least shake-up when transitioning to work-at-home policies.

Remain Available During Phone-Line-Cutting  Disasters

One of the overlooked consequences of COVID is lack of preparedness for local disasters. Floods, earthquakes, hurricanes, and wind storms are still happening this year, but services are slower due to the need for extra care when in public. This means that natural disasters that take out phone lines can be devastating for local businesses. Unless, of course, your business runs on internet phones instead.

Rather than being cut off from the rest of the world. your offices and employees at home can continue taking calls even when competition with landlines are out for repairs.

Install Phones in a New Location Without an Installation

Business doesn’t stop either just because there’s a pandemic on the loose. If it’s time to open a new location or relocate your current business, phones are a big part of that. Normally, you would need a team of phone technicians laying wire and installing handsets. Not so, with VOIP. Internet phones can be installed via software.

Simply have your VOIP handsets delivered to the office and you can set them up without the need for strangers to enter your workplace. This allows for no-contact installation and, of course, helping your team set up in home-offices without the need for any serious hardware or technician-led installation as well.

Make Your Company Remote-Friendly and Remote-Accessible

VOIP is the single most remote-friendly business communication software. You can transform a once-limiting phone system into a full-featured and API-ready network for communication. Every member of your team can have their own number, access to a pool, or multiple numbers that can all be accessed from any internet-connected device.

New team members can be easily onboarded. Clients and customers can always find you at the same phone numbers, with or without a landline in between. Allow your team to be remote, your customers to be remote, and even remote onboarding and installation with VOIP phones.

Relocate or Disperse Your Office With the Same Numbers

Finally, remember how easy it is to take one system of numbers and reorganize. You can send an employee to a new office location with the same number. You can put together teams of people with numbers that follow them or assign new numbers just for team use. You can send everyone home, still able to answer their office phones or move to a new location, keeping the phones, access, and numbers all exactly the same.

For remote communication at business class, VOIP is up to the challenge. Contact us today to consult on your business’ VOIP expansion.