Category Archives: VOIP

Are The Signs Pointing To A Switch To VoIP?

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VOIP is becoming increasingly common. Can your company keep up with emerging trends?

The internet has completely transformed the way business is handled. From messaging platforms to collaboration and video conference platforms, the day-to-day working lives of professionals have changed dramatically over the years. However, this does not mean that everyone has caught up to the times.

In fact, there is still an area of professional life that has not made as big of a leap as other areas. Can you guess what that area is? Telephony. There are many professionals who are still using the conventional landlines in their offices; they have yet to make the switch to VoIP. However, making the switch to VoIP could lead to better savings, better time management, and the ability to streamline your business communications.

We understand that you may be hesitant because you do not know if this is the right time to switch. We want to share 5 signs that you should be aware of as indicators that it is time to switch to VoIP.

Sign #1: Your Business Is Growing, But Your System Is Not

As a business owner, one of the things you hoped would happen is business growth. When anyone starts a business, there is hope that the business will grow into one of the most well-known and popular in the industry.

If you are currently operating your business under a lightning -fast internet connection, you already have the tools you need to be a part of the VoIP movement. If you are currently using landline phones, do you anticipate that your use of landline phones will continue to work for you as your business grows? Will you be able to scale properly?

Business telephone systems will sometimes have a set number of lines. What does this mean? If you have reached the number of lines, you may not be able to support the influx of calls you receive from current customers and potential customers. When you use VoIP, there will not be any limitations.

Sign #2: Some Calls Are Missed

In 2020, we have seen a variety of changes in the way people communicate. In 2020, many people found themselves working from home and not in the office they were accustomed to. Previously, employees could only answer a phone call if he or she was at the desk at the time.

However, VoIP allows employees to work remotely and have the mobility they need. It is not complex to add VoIP extensions to different locations. The addition of VoIP extensions will allow employees to answer calls without being seated at a desk.

Sign #3: You Are Ready For A Reliable System

Whatever your tech infrastructure consists of, you want it to be dependable and reliable at all times. You also want your infrastructure to be professionally managed by those who possess the necessary skill sets. There are numerous VoIP providers available, but not every VoIP provider will be able to provide you with the level of support you need.

You need VoIP services that will be managed and supported by the provider, and not a third party. VoIP providers that have a team of IT experts available to solve your problems will ensure that you have the reliable system you need for your growing business.

If you have considered VoIP in the past, but chose not to take the leap, what was the driving force behind your decision? What has changed since then?  Now is a great time to make the switch to VoIP. If you are still considering making the switch to VoIP, contact us today for information on how we can help you make the switch to VoIP.

VoIP and Remote Working

Photo of a person holding a VOIP phone

VoIP will prove to be crucial in ensuring that remote work is smooth and effective.

COVID-19 has taught us many things, and one of them is that staying home is going to be a critical part of the future of work. However, we did not need an unexpected pandemic to realize this. Many businesses and organizations have been grabbing on to the benefits of remote work for a significant period of time.

Before the pandemic turned the world upside down, there were employees already working out of the office, whether it was in the comfort of their own home or other locations.

Communication and Interaction

Many people will feel that remote working will take away a huge chunk of the face to face communication and interaction that occur on a regular basis. Remote working has already proven that it will not eliminate communication or human interaction. While we understand that some forms of communication may not be as impactful as others, your business or organization does not have to suffer when switching to remote working. One of the ways the risks you are worried about can be mitigated is by using VoIP services.

VoIP(Voice over Internet Protocol)

VoIP systems use internet to transfer data and streamline communication. VoIP has proven to be one of the necessary components of remote working. The data that you may need to transfer through VoIP can range from audio, photos, videos, and documents. You have likely already used VoIP services, but you were not aware.

Telecommunications is made possible through VoIP services. When you are able to connect workers in real time, you will be able to reduce the chances of communication being lost while everyone is apart. Employees can connect with one another through video calls, and they can communicate face to face without being in the same room.

When you use VoIP, you will also be able to edit files and share them with a few clicks of your mouse. There are also systems that will allow everyone to share their feedback with the files, video files, and audio files that have been shared.

How Can VoIP Make Remote Working Better?

VoIP is used to give employers and their employees a great amount of flexibility in how they assign telephone numbers and use them. VoIP systems make it very easy for remote workers to utilize their VoIP phone number and extension. Since VoIP systems will allow employees to use their phone numbers regardless of where they are in the world, everyone can always be connected.

When VoIP is used, everyone can work together to improve the company’s productivity. You can have the security of know that your company is still able to operate even if all or most of your employees are working remotely. Remote workers are a critical piece to your company’s overall success.

Many VoIP platforms can easily be incorporated into the other tools and systems your business is using, especially audio and video conferencing. When you connect VoIP with your other collaborative tools, it can help reduce the isolated feelings many remote workers will develop once they have been working from home for a significant period of time.

Many businesses and organizations were immediately able to witness the impact of remote working. If your businesses or organizations want to remain competitive and demonstrate to their employees and customers that they are a progressive, while also prioritizing the health and safety of your employees, VoIP is one of the essential tools you will need.

During a global pandemic, VoIP has proven that it can be used to make remote working possible and efficient. To find out more about VoIP solutions and how you can use them to improve your business, contact SystemsNet today.

What Key VoIP Features Are You Missing Out On?

VOIP, communications, telecommunications, remote, phones, technology, systems

Voice to email transcription, conference calls, call screening – VoIP systems do it all.

Many small businesses have either made the switch or are thinking about making the switch to Voice over Internet Protocol(VoIP) services. VoIP has the ability to provide many benefits and advantages to your business over landline phones. Today, we want to provide more insight into VoIP, including the features you may not be aware of.

Voicemail to Email Transcription

Did you know that one of the ways VoIP could simplify your workflow is by translating your voicemails to text? It does not matter if you have been away from your business for an extended period of time or if you generally receive a high volume of calls on a daily basis, you can use this feature to make sure you never miss a voicemail message.

When you use this feature, you will be able to open your inbox, click the message, and listen to the message that was left for you. You will also be able to manage your email inbox by removing, saving, or forwarding the voicemails you have received. You will no longer have to worry about frantically looking for paper and pencil to write down phone numbers and names from the voicemail message.

Conference Calling

While conference calling may not be a feature that is necessarily hidden, this feature can be used in more ways than many business owners know about. When conference calling is used, audio meetings can be held with dozens or hundreds of attendants through any device that is connected to an internet network.

Conference calling can be of great use for businesses that have created remote teams. Conference calls will allow teams to work collaboratively even when they are miles apart.

Call Recording

If you want to record incoming and outgoing calls for training purposes or for reference purposes, we encourage you to use the Call Recording feature that is available. Depending on the type of service you are able to use, the calls can be recorded individually or on a company-wide basis.

There are some call recording solutions that will offer storage space in the cloud so you will not have to store every phone call on your network. There will be times when you will want to save some conversations for a variety of reasons, and call recording is a great feature that will allow you to do this.

Call Screening

If you want to feel in control of the calls you answer, you can make use of the call screening feature. As we all know, Caller ID provides information about who is calling so that you can make the decision to answer, decline, or send the call to voicemail.

The call screening process can also ask callers to state their name and any other identifying information. The information the caller leaves will be relayed to you. We understand that you are not always able to answer every call that comes in, so the call screening feature will allow you to answer the calls you feel are a priority.

Do Not Disturb

This feature probably does not need an in-depth overview. The “Do Not Disturb” feature can be put to great use when you do not want to be interrupted for an extended period of time. If you are in the middle of another phone call or if you are in the middle of a face-to-face meeting, this feature will allow you to turn the ringer off the phone during this time.

Do you currently have VoIP services? Are there any features you have not used because you were not aware they were available? If you would like to learn more about VoIP features that can improve your business, please do not hesitate to contact us today.

How VOIP Phones Can Secure Your Post-COVID Business

Hand of man using ip phone with flying icon of voip services and people connection, voip and telecommunication concept

VOIP technology can ensure a seamless transition for your remote workforce.

Every business on the globe is adapting to the need for post-COVID protocols and business practices. A big part of that is emphasizing remote and online working instead of in-office and face-to-face work. If you have been relying on meetings and phone line calls, or if your business does not yet have an integral phone system, it’s time to rethink your infrastructure.

VOIP offers fully remote phone services tailored to the needs of a modern business. From customer service pools to official office phone numbers, a VOIP system can do anything a traditional business PBX system can do and more. But what do virtual phones have to offer in the post-COVID era? Being able to communicate remotely and set up your offices anywhere in the world with the same numbers will come in handy in the days of remote business. Let’s take a look at some of the key ways that VOIP phones can secure your business in a post-COVID economy.

Turn Office Phones into Home Office Phones

VOIP phone numbers are assigned and accssed based on employee login accounts, not physical phone lines. This means that your employees can take their office phones home with them for remote work.

Clients, customers, and business partners will still be able to find each in-office contact as if they were still in the office, at the same phone numbers and often during the same hours, even though your team has gone home to work remotely in COVID-safety. In fact, companies already equipped with VOIP experienced some of the least shake-up when transitioning to work-at-home policies.

Remain Available During Phone-Line-Cutting  Disasters

One of the overlooked consequences of COVID is lack of preparedness for local disasters. Floods, earthquakes, hurricanes, and wind storms are still happening this year, but services are slower due to the need for extra care when in public. This means that natural disasters that take out phone lines can be devastating for local businesses. Unless, of course, your business runs on internet phones instead.

Rather than being cut off from the rest of the world. your offices and employees at home can continue taking calls even when competition with landlines are out for repairs.

Install Phones in a New Location Without an Installation

Business doesn’t stop either just because there’s a pandemic on the loose. If it’s time to open a new location or relocate your current business, phones are a big part of that. Normally, you would need a team of phone technicians laying wire and installing handsets. Not so, with VOIP. Internet phones can be installed via software.

Simply have your VOIP handsets delivered to the office and you can set them up without the need for strangers to enter your workplace. This allows for no-contact installation and, of course, helping your team set up in home-offices without the need for any serious hardware or technician-led installation as well.

Make Your Company Remote-Friendly and Remote-Accessible

VOIP is the single most remote-friendly business communication software. You can transform a once-limiting phone system into a full-featured and API-ready network for communication. Every member of your team can have their own number, access to a pool, or multiple numbers that can all be accessed from any internet-connected device.

New team members can be easily onboarded. Clients and customers can always find you at the same phone numbers, with or without a landline in between. Allow your team to be remote, your customers to be remote, and even remote onboarding and installation with VOIP phones.

Relocate or Disperse Your Office With the Same Numbers

Finally, remember how easy it is to take one system of numbers and reorganize. You can send an employee to a new office location with the same number. You can put together teams of people with numbers that follow them or assign new numbers just for team use. You can send everyone home, still able to answer their office phones or move to a new location, keeping the phones, access, and numbers all exactly the same.

For remote communication at business class, VOIP is up to the challenge. Contact us today to consult on your business’ VOIP expansion.