Tag Archives: Productivity

Rise of VoIP

VOIP, , ,
Headset and VoIP system placed on an office desk showing virtual interface of futuristic symbols

Adapting a powerful development in the business world.

Do you need an updated phone solution? Well, VoIP is the new trend when it comes to making calls efficiently. Voice over Internet Protocol (VOIP) is a phone solution that enables an organization to place and receive calls over the internet. VoIP is an alternative to the traditional phone line. Mobile VoIP is a part of the VoIP technology dealing with voice-oriented services via a mobile phone.

How Does VoIP Work?

With the increase of remote teams, a landline or desk phone is no longer efficient. Businesses are evolving to meet the requirements of staff members that work from home frequently. VoIP operates by transforming analog voice calls into digital data over private or public internet protocol (IP) networks. If you have internet access, you can make calls without the local phone service. You can use VoIP for services like instant messaging, video calls, and file sharing. Numerous VoIP applications are accessible as stand-alone products or bundled with well-known web browsers.

What Are the Benefits of Using VoIP Telephony Services?

1.    Cost Savings

Since VoIP telephony services use Internet Protocol to place calls, all communication data is converted into packets and sent over the IP network. The IP network used is your internet connection. This reduces the running costs by eradicating the need for numerous telephone lines. VoIP costs are your monthly charges from your Internet Service Provider. Moreover, multiple service providers provide inexpensive or free calls to specific areas.

2.    Call Center Benefits 

For organizations in the customer service center industry via the phone, VoIP is suited for the needs of a contact center of any capacity, from a handful of customer service representatives to hundreds of agents. With VoIP, contact care agents can operate 24/7, enjoying services such as;

Unified Communications (UC): Contact care representatives can communicate with clients through chat, email, and phone.
Interactive Voice Recognition (IVR): Customers can speak out their needs; your reps can do away with traditional old-school push-button phone tree and direct calls to the right specific person or department.

Monitoring and reporting: Most VoIP services for contact center solutions provide quick access to the metrics and oversight you require to make more innovative training and staffing decisions.

3.    Add-on Features

Hosted VoIP can scale to your needs. Your business may require some features to unlock efficient communication with your customers. VoIP can transform your business communication by offering add-on features such as call queues, voicemail to email, unified messaging, and custom caller ID.

4.    Reliability

VoIP telephony services are very reliable. VoIP has been built over many years, with applications like Face-Time and Skype leading the invention. VoIP has been adopted by numerous companies internationally and is advancing, making it a reliable telephony technology.

5.    Easy Management

Installation of a traditional phone system requires scheduling an appointment with a technician to install the kit and run the wiring for the phone system. It isn’t easy when you intend to make substantial modifications to your phone lines to meet the needs of your business. With VoIP, all you need are handsets that share similar wiring and switches to your Local Area Network. Getting your company connected to a VoIP service requires a minimum of internal skills and expertise.

6.    Productivity

A business can boost its productivity when using hosted VoIP since it helps unlock mobility. You and your staff members can easily access transcripts of voicemails through email, enabling you to satisfy customer needs instantly. You’ll deal with fewer missed calls and data integration, eradicating the risk of confusion.

VoIP is a powerful development in the business world, gaining prominence as millions of teams go remotely across the globe. Contact us today to further explore the potential of VoIP for your business, your team, or for personal use.

The Benefits of 24 x 7 x 365 Proactive Monitoring of Network Infrastructure

Manage Service, , ,
IT professional in an IT company using a tablet device performing proactive monitoring of networks.

Increase your company’s productivity through proactive network monitoring.

In IT, proactive network infrastructure monitoring is critical in order to ensure that systems are operating properly. Proactive monitoring allows IT teams to understand how systems are performing 24/7, which could help to prevent potentially costly network failures and server downtime. Unfortunately, instead of focusing on a proactive approach to infrastructure maintenance, many IT departments spend the majority of their time responding to unexpected problems. However, continuous monitoring can play a critical role in preventing problems and saving money, as this can allow solutions to be implemented before system failures occur, enhancing productivity. If your IT department currently takes a reactionary approach to network infrastructure maintenance, here is a look at just a few of the reasons why it is critical that you make the switch to proactive network infrastructure monitoring.

Proactive Monitoring Gives You More Control

As a modern business, your IT network is critical in ensuring that your company is productive, secure, and relevant. Proactive network infrastructure monitoring can then prove beneficial by helping you to ensure the health of your network. Monitoring allows you to keep track of the performance of hardware, ensuring that you are always aware of your server capacities and the health of your network. Continuous monitoring will provide you with resources to ensure that you have full control over your network at all times.

Prevent Potential Disasters

One of the biggest benefits of proactive network infrastructure monitoring is that it ensures that you always know how your network is operating. This helps to ensure that you are not caught off guard by unexpected problems. The last thing you want is to receive a phone call that your systems are down, as this can bring business to a halt. Proactive monitoring ensures that your network is always being observed for prospective problems or patterns indicating that a problem may soon arise, giving you time to make adjustments before there is a catastrophic system failure.

Increased Productivity

Of course, proactive network infrastructure monitoring can also be critical in helping to maximize productivity. Not only will proactive monitoring prevent downtime, which can severely dampen productivity, but it will also allow you to monitor your network for potential performance problems. As your network utilization grows, you will want to ensure that you are planning ahead for the additional bandwidth this will require. The last thing you want to have happen is to lose out on precious productivity because your network is being slowed down by too many users attempting to access your network at the same time. Fortunately, proactive monitoring allows you to check what is being used at any given time. Tracking usage patterns will allow you to ensure continuous service availability, preventing costly delays that a slow network can cause.

Proactive Monitoring Saves Money

A big reason to get ahead of the game with proactive monitoring of network infrastructure is that this can help you to reduce expenses and increase profits. The fact is that prevention through monitoring costs less in the long run. Instead of continuously reacting to problems as they arise, and struggling with the consequences of network downtime, proactive monitoring helps you to implement cost-effective solutions that will prevent these problems while saving you money. Additionally, ensuring that your employees have access to a fast, reliable network will boost productivity, potentially leading to increased profits.

In the long run, taking a reactionary approach to maintaining your network infrastructure will likely cost you time and money, putting you at a disadvantage over the competition. Feel free to contact us to learn more about proactive network monitoring and the benefits it can provide to your business.