All posts by SystemsNet Administrator

How Can Managed Service Provider (MSP) Help Your SMB?

Corporate Manager Pushing MANAGED SERVICES

Do you have a team of engineers to tackle your next problem?

Many small businesses and medium-sized businesses have to make the decision to seek help from local specialists and experts to help them solve various problems on an impromptu basis. The lack of clarity with the “fix it when it breaks” model can be very damaging to a promising business. Furthermore, this type of model does not provide the necessary functions an up-and-coming business will need, including the following:

  • disaster recovery
  • IT management
  • network security
  • applications management

If your small business is currently operating under a model that lacks the necessary expertise and key functions, this will likely mean you are falling behind due to the push towards mobility, the use of cloud applications, and operating in a complex business industry.

Where Can Managed Services Help Your Business?

A Managed Service Provider will have the necessary tools and experience to solve any issues you may be having, and any issues that may arise in the future. A Managed Service Provider(MSP) will take care of the main responsibilities of your business and allow your employees to focus on other key business operations.

A Managed IT Service provider will also allow a small business or medium-sized business to perform better even with fewer resources. A Managed Service Provider(MSP) will regularly evaluate your business’s IT infrastructure and the current network. The MSP will also perform repair and maintenance activities remotely, and this will include upgrades and updates.

Not only will the right Managed Service Provider(MSP) partner provide you with the proper protection if something breaks or fails. With the assistance of the right MSP partner and expanded availability, your small or medium-sized business will less likely experience any interruptions or downtime. Your SMB can also avoid employing more in-house IT workers as your business grows because the right MSP will provide you with the workforce your growing business will need.

You may need managed service to manage some of your basic technical needs or you may want to outsource the entirety of your business technology and IT infrastructure. The majority of MSPs will have a pay-as-you-go plan, and this means you will be able to get the services you need without breaking the bank. You can choose a plan that will align with your business needs and requirements.

Productivity Increase

When you partner with a Managed Service Provider, you can expect your business processes and systems to be simplified. A managed service provider will take on issues that come to light because of technology. How can a Managed Service Provider(MSP) take on these issues? An MSP will be able to successfully fight these issues through the use of monitoring and experience. Even before issues come to light, an MSP will be able to uncover the problems, carefully plan for them, and prevent them from becoming worse through all the elements of a managed service plan.

Reduce Downtime

An MSP is able to do more than uncover issues and track them; it can also predict how big of a threat each event may be. When an MSP is able to predict how dangerous an event may be, this will allow them to use a strategy that will prevent it from occurring in the first place. This means your SMB will be able to continue running with no interruptions.

Someone On Your Side 24/7

How much would you like having instant access to IT professionals and experts on a 24/7 basis? An MSP will not only give your business access to IT professionals, but your business will also have access to the following:

  • virus protection
  • firewall protection
  • infrastructure management
  • internet monitoring
  • disaster recovery

An MSP will have everything you need when it comes to monitoring and managing your IT needs. An MSP will also address any problems you are having, keep your business data safe, and ensure your business operation is functioning as it should be.

Are you ready to have an IT plan that will be a perfect fit for your business? Please do not hesitate to contact us today for more information on Managed Service Providers(MSPs).

Remote Work and The Technology That’s Made it Possible: Everything You Need to Know About Telecommuting

Man woking remotely from home, web conferencing with VoIP systems

Flexibility to work from home is key for a lot of people

Recent years have seen a drastic increase in the popularity of telecommuting (employees working remotely from home). In fact, from 2007 to 2017, the number of Americans working remotely increased by 115% with 43% of Americans reporting they worked remotely at least part of the time by 2017. While telecommuting continues to grow across most sectors, it has become particularly popular amongst businesses in the tech industry as well as among those in finance and media (telecommuting is least common in education and retail).

 

The Primary Reasons Telecommuting is on The Rise

Seeing the statistics above, you may be wondering why telecommuting is on the rise. Wouldn’t having employees together reduce hassle and increase productivity? However, studies have shown this assumption to be false. Here are just a few of the benefits telecommuting can provide.

  • Telecommuting Increases Productivity
      • Offices Can Be a Distraction: While many would think it would be to everyone’s benefit to have all employees in the office, the fact is that modern offices have become very distracting places full of unnecessary meetings and constant distractions from fellow employees. In fact, a recent study found that employees who worked from home performed 13.5% more efficiently than when they were in the office due to reduced distraction.
      • Commuting Reduces Productivity: Not only does being in the office reduce productivity, but so does the act of commuting to the office. Studies have found that long commutes have a drastic impact on employee health by increasing rates of obesity, heart disease, and depression, which resulted in absences and poor work performance. Telecommuting can then make employees happier and healthier while simultaneously increasing their productivity.
  • Telecommuting Saves Businesses Money: Perhaps the greatest way businesses can benefit from a remote workforce is in the money they will save on business expenses by having employees telecommute. Every employee who works from home limits the amount of money a company will have to spend on office space, furniture, technology, supplies, and utilities, which can represent substantial savings. In fact, it is estimated that each year companies save upwards of 100 million dollars on their office leases by using remote employees.

Increased productivity, a happier workforce, and substantial savings on business expenses are just a few of the many reasons why telecommuting continues to rise in popularity amongst businesses. However, part of the reason why there has been a rise in telecommuting in recent years has been due to the advent of technology that has made remote work possible.

The Technology Needed for Telecommuting

The current rise in telecommuting has been made possible by current technologies that allow for remote collaboration. While telecommuting can prove beneficial for many businesses, there are a few technologies that businesses must first invest in to make this possible such as:

  • Cloud Computing and Electronic Document Management Software: An essential tool for developing a remote workforce is cloud computing and electronic document management systems. For companies looking to develop a remote workforce, electronic document management is key as this will allow individuals to locate files and retrieve information digitally rather than needing to physically locate these files from a drawer somewhere. Cloud computing software then allows individuals to access these files, as well as software and applications, remotely and securely through the cloud from wherever they are working.
  • Web Conferencing and VoIP Systems: Another critical piece of technology companies developing a remote workforce need is a modern VoIP phone system. These phone systems utilize the internet rather than a traditional phone line to send and receive calls, which allows individuals to use their phone service wherever they are as long as they have an internet connection. This allows employees to use their work phone line to communicate with colleagues, business partners, and customers from the comfort of their own home. Modern unified communications systems can be particularly beneficial for a remote workforce as these systems also often include features such as web chat and video conferencing, which can be vital in allowing remote employees to collaborate together from anywhere in the world.

Telecommuting continues to grow in popularity not only because of the benefits it can provide to businesses and employees alike but also due to the fact that technological advancements have made remote work easier and more convenient than ever before. Contact us to learn more about telecommuting and how it could benefit your business.

IT Monthly Management Reporting: Incident Tracking

IT meting over monthly management reports - IT help desk

Communication on a help desk is key to providing quality service

Consistent and organized IT monthly management reports will give your organization or your business will help keep all of your strategies on track. We understand it may take some time, energy, and patience to get past some of the common management reporting issues that other businesses and organizations have faced. Once you have moved past the common issues, you will be able to improve your entire process and the monthly management reporting will be worth it.

Your IT monthly management reporting software will only be as good as the vendor or provider who will offer it. One of the questions that many people have about monthly management reports is what are the features of a well-built monthly management reporting system. You may already have a sound report format or you may just want to be sure that you have covered everything, we hope we can help provide you with the information you need.

Your IT help desk or service desk solution may already come with a set of reports, but sometimes these reports are not the most essential metrics for your team to track. You should focus on the metrics that will help you achieve the most critical aspects and objectives of your business.

Response Time

Incident response time is the number of hours, minutes, or days that have passed when the issue was reported and a resolution was actually found. A fast response time with moderate reopen rates will specify effective customer service.

Resolution Rate

The resolution rate consists of the percentage of problems that were resolved the first time they were brought up. First-time resolution rate will not consist of any repeated calls. When your organization has a high first-time resolution rate, this will generally correlate to outstanding customer service and outstanding customer satisfaction.

Where Are The Highest Incidents?

You will have an opportunity to determine what business departments have the highest need for products and services. Reviewing incidents per department will give you the best chance to identify any holes in your service and provide as an aid in assigning agents correctly.

Current Tickets

Another thing that you should be reported is the number of tickets that are currently active. When you are aware of the number of current tickets you have, you will not be caught off-guard and you will not be overwhelmed by the tickets. Keeping track of the active tickets will also prevent you from having unsatisfied customers because you will not let your tickets get backed up.

Revisiting Tickets

Do you keep track of the percentage of tickets that have to be reopened after the initial contact? If a ticket needs to be reopened after it was marked as resolved may provide you with the insight you need to improve your training. This can also result in a need to perform maintenance and/or repairs on your hardware.

No Resolution

If you have incidents that did not receive a resolution can mean that you have holes and gaps that need to be filled when it comes to your agents. There can also be holes and gaps when it comes to knowing how to properly manage the system.

When you are able to keep track of the number of tickets, incidents, and resolutions, you will be able to do the following:

  • identify tendencies
  • identify what areas have the highest ticket volume and the lowest ticket volume
  • schedule agents appropriately during the high-volume times

You want to ensure your end users and customers are happy and satisfied at the end of the day, and proper IT monthly management reports can provide you with the assistance you need to ensure this does happen. Contact us today for more information on IT management reporting.

Backup Disaster Recovery (BDR): Disasters Do Not Take Breaks During The Summer

Business man in summer heat on laptop wishing he had a Backup Disaster Recovery (BDR) plan

Planning ahead is key to minimizing the impact of data loss

Summer can bring a variety of things your way, including great weather, long days and nights, and the occasional sunburn. Those things should be at the top of our list of concerns during the summer, right? Unfortunately, there are many other things businesses have to be concerned about during the summer. There always seems to be a major difference between how we think things should be and how they actually are.

Business owners should always make it a priority to backup files so no information will be lost in case there is an unexpected event or emergency. If any information is lost during an event, the files can easily be recovered when you have your files backed up. Unfortunately, too many businesses fail to have a Backup Disaster Recovery(BDR) plan. The commitment to creating a Backup Disaster Recovery(BDR) plan seems to disappear during the summer. We encourage business owners to dedicate some time, energy, and effort into preserving all their data.

You Will Never Know When Disaster Will Strike

Many business owners fail to put as much energy into a BDR plan in the summer because they feel that they only have to worry about certain disasters during the winter or various areas of the year. While the winter does bring its own threats, summer can also have devastating impacts on businesses. Summer brings extreme heat, floods, hurricanes, etc.

Snowstorms can result in power outages, but floods, storms, and heat waves can also result in power outages. If your business is not ready for the impact of a power outage, you can find yourself in a situation that will not be easy to get out of.

It is important for business owners to remember that natural disasters, threats, and the risk of data loss can take place during every part of the year. Natural disasters can have a significant impact on your business, especially due to their ability to increase downtime due to data unavailability.

In addition to natural disasters, hackers do not take breaks during the summer. Businesses are the targets of half or more than half of attacks. As a business owner, you are not able to predict when a disaster will strike, but you will be able to control how your business will be able to make a recovery if a natural disaster or threat to data does strike.

Why Is A Backup Disaster Recovery Plan Important?

Your business’s BDR needs will not be the same as the business’s next door. A BDR will involve multiple processes that will include planning, testing, and monitoring the responses to various types of threats and failures. When you are thinking about taking a vacation to the beach, we encourage you to make some room to think about BDR. It may not be fun to think about now, but if you are ever hit by a disaster, you will be glad you took some time to create a BDR.

You do not want to be added to the list of businesses who lose nearly millions or over millions of dollars trying to recover from a loss of data. Many businesses also have to close their doors for good because they were never able to recover from the data loss. Constantly engage in BDR discussions and ensure that all information that is essential to your business can be recovered easily and quickly.

Disasters and threats can occur throughout the entire year, and it is important that you take the necessary precautions to ensure that losing data will not result in losing your entire business. Contact us today when you are ready to ensure your data will always be available.