Almost all businesses today have an online component. This is how the majority of people seek access to services and products. So having an online presence is very important if you want to be successful. Therefore, there is a definite need for an IT help desk that is always attentive.
Not only does this give a business a sense of security and calm, but it also has objective benefits. These include reducing costs, improving efficiency, and improving response times to cyber-attacks. Here are the 5 advantages of 24/7 technical assistance.
1. Remote assistance
Remote assistance is a big advantage that most businesses enjoy today. Fortunately, there are tools integrated into business systems by IT that allow remote problem-solving. These include network connection issues, basic errors, and even compatibility issues. In addition, thanks to cloud computing, it is possible for IT teams to improve and update systems without any lull during work. So a business can continue working and submit assignments while systems are updated in the background.
2. 24-hour support
Round-the-clock IT services were a dream before remote connectivity became a reality. This would allow a business to be vulnerable to hackers and cyber-attacks outside of working hours. There would hardly be a technical support person on call at that time to resolve the problem. Even with the best security systems in place, hackers would do some damage back then.
Today the scenario is quite different. Thanks to the brilliant technological advances of our time, it is quite possible. 24-hour technical support can help resolve issues remotely at any time. In addition, technical support has now installed systems within companies to improve their response time.
When hacks or intrusions occur within a system, it is wired to respond instantly. It alerts the right person or begins a process of backing up information and shutting down systems against intrusions. All of this would never be possible without a competent IT support services team.
3. Quick problem-solving
Having an IT team on duty all the time helps reduce response time to major problems. These could be small mistakes that have happened or attacks that are happening now. Without a large IT team, this wouldn’t be possible.
The presence of an individual capable of solving these problems is a huge relief for a business. They can provide on-site assistance if necessary or guide you in the event of a problem. Plus, if there’s a minor problem with a quick fix, having an IT team there helps increase efficiency. It will get rid of any delays or major issues and will not affect the workflow.
4. Employee training
Another great benefit of having 24-hour IT support is employee training. Employees working in the technical field need to know the quick fixes to errors or know how to react to intrusions. Thus, an IT team can train them for this purpose. This not only improves efficiency, but also prevents hacks or intrusions.
If employees are taught to react to problems, learn quick solutions to problems, etc. they can improve their efficiency. However, if they are also trained to recognize suspicious emails and files or to report suspicious behavior, they can save a business money.
For example, the more employees are trained to recognize phishing attempts, the more secure their business can be. The more they are trained to follow protocol or to feel at home with security measures, the more they can adapt. Employee onboarding using two-factor authentication techniques and biometric authentication, etc. can improve security.
IT teams can implement this process more effectively to speed it up and make it more efficient.
5. Cost reduction
As noted above, one of the most objective and exciting benefits of technical assistance is cost reduction.
It’s a financially and economically sound decision to receive technical assistance. Solving small errors and preventing big hacks are good economic benefits from every point of view. Additionally, an IT team can help improve the hardware and software configuration in a business. This can lead to greater efficiency, better return on investment, and therefore greater profits.
24/7 IT support services are great for all businesses today. Not only do they help improve the already existing cloud architecture, but they help employees on board and improve safety. Need professional IT networking solutions for your business? Contact us soon as possible to talk about it!