Category Archives: Manage Service

What Can an MSP Do for Your Remote Work Team?

In complicated times, using a Managed Service Provider (MSP) can keep your remote team running smoothly.

Managed Service Providers, or MSPs for short, are dedicated network and computer technicians that outsource their services to many different companies. In a world where we know there are not enough tech professionals to go around, outsourcing those services is the best way to ensure every small to medium business gets the technical support they need. This remains true in the wake of current events, leaving even the most hands-on teams now working from home in home offices.

Remote work is not a new concept, but it can be logistically challenging for teams who are not prepared for the transition. That is where a skilled MSP can help you. The transition to remote work and enhancing your remote productivity is all about the tech stack. A managed service provider can provide remote support of exactly the nature your business needs to thrive on remote work.

Here’s what an MSP can do for your remote working team:

Advise the Best Remote Team Tech Stack

Your tech stack is the core of teamwork and productivity. Transitioning to remote work, you’ll need a remote-friendly stack of business software. These programs will need to mimic or even just extend your on-site workflow and connect  your team members so they can work together from far-flung locations. The best tech stack will need to be fully integrated, and your MSP can make sure you make the right choices for your business.

Build and Secure Your Remote Work Resources

Secure remote resources are a must. You need cloud servers, document management, collaboration tools, plus many more.  But you also need data security to ensure that customer, staff, and business information is not leaked to nosy hackers along the way. This work-at-home jag has been a holiday for hackers who like to exploit the new security gaps between team members working remotely. We can help close those security gaps and defend your remotely accessible work resources.

Provide Support for Home Office Setups

Setting up a home office is not always easy. Not everyone has the right equipment, installation, or internet plan to thrive. As an MSP, we can help walk each team member through the most important steps of setting up their home office. From there, we’ll also provide support for any specific questions or problems. From home video studios to configuring the firewall, we have each individual covered.

Coordinate Company Devices and Data Plans

Many employers are sending out company devices and offering comped or subsidized internet plans for employees working from home. Your managed service provider can make sure each of these devices has the right installation and setup, even before it is shipped to the team members. We can then walk team members through setting up their new company devices and accessing their provided internet plans.

Create a New Backup Recovery System

Last but not least is backup recovery. When your entire business infrastructure moves to the cloud and your team goes remote, there’s a good chance you will need new data backup management to ensure that the new remote infrastructure can be recovered quickly. We have this under control Once your new tech stack and workflow is established, an MSP can build you a backup recover plan to reflect your business needs and the technology in use.

Hiring an MPS is a great choice for any small to medium business adapting to the new remote workflow with work-at-home conditions. We would be proud to provide the technical guidance and support your business needs to make this transition. Contact us today to consult on managed services for your company’s IT needs and the needs of your remote team members.

Do You Have An Effective And Valuable IT Help Desk?

Your IT help desk is more essential than ever for your company to run smoothly.

It is almost time for the office to close on a Friday. Your boss is expecting to receive a report from you. You attempt to print the report, but nothing happens when you hit the print button. You decide to call your help desk, but no one answers the call. How are you supposed to receive help from the help desk when no one is available to help you?

You are already having problems that are stressing you out. You do not need any added pressures, nor do you need any excuses about why someone cannot help you with your problem. Thankfully, this does not have to keep happening. IT Help Desk support is available to help you. There are a few traits that can make an excellent help desk.

Attention To Customer Service

Everyone does not have the ability to be a part of an IT Help Desk. An IT Help Desk team should consist of a professional and experienced engineer. The IT Help Desk engineer will need to work at a fast pace, but every call should be treated with attention and care so the caller will feel important.

Callers should understand the words members of the IT Help Desk team are using. Callers should have a clear understanding of what to expect in terms of a response and a resolution. If a caller has a simple request, the caller should be able to have their problem resolved while they are on the phone or participating in a chat conversation.

The IT Help Desk Process

An effective IT help desk will have the proper processes in place to handle any type of process. No one wants to hear that a member of the IT help desk team will have to contact you later because he or she has to check something. No caller wants to hear that a member of the help desk team has never seen a particular problem before.

An effective IT Help Desk system will be able to diagnose and dispatch any issue to the appropriate person so callers will have a fast resolution. An IT Help Desk that is efficient and effective will be able to create a report on how long it takes to begin working on a request once the request has been submitted. A report should also be made about how long it takes to resolve the problem.

There will be issues that will require higher abilities and knowledge and those issues should have their own processes. If the service desk is closed, who should be contacted after hours? The IT Help Desk should be as efficient and effective as possible at all times.

IT Help Desk Tools

Before an IT Help Desk service engineer can understand how to use the equipment, tools, and software that is needed to fully support your infrastructure, engineers and members of the IT Help Desk team will need to be available. If you want to have an effective IT Help Desk, you will need to make sure you have the right tools and resources in place.

Some of the tools you will need to have an effective IT Help Desk include the following:

  • A comprehensive database that is used to host company and customer information
  • A ticketing system that can be used to create service tickets
  • An automated system that can actively monitor the servers and infrastructure

The tools you need are designed to save you time so you can place more attention on improving your business operations. The tools and resources you use should not hinder your process. If you want to have a valuable business or organization, you need to have a valuable IT Help Desk. Does your IT Help Desk have all the right moving parts?

Contact us today for more information on how to have an effective IT Help Desk.

Managed IT Services: Common Misconceptions That Surround Outsourcing IT Services

VOIP, communications, remote, phones, technology, systems

Outsourced IT services are less complicated than you think.

While many companies are choosing to outsource their IT needs to a managed service provider, you are not alone if you are hesitant to make the switch to managed IT services, as there are many misconceptions about hiring an MSP. However, these misconceptions could be damaging to your business in the long-run, as a managed service provider can help to improve the security and efficiency of your business. To help you make an educated decision about whether or not hiring an MSP would be right for your company, take a look as we debunk a few of the most common myths and misconceptions that exist regarding outsourcing IT services.

MSPs Are Expensive

One of the main reasons many businesses are hesitant to outsource their IT needs is that they believe that a managed service provider will cost them more than in-house IT services; however, this is far from the truth. In fact, the most common reason companies make the switch to an MSP is due to the extent to which outsourcing IT can save them money. When you partner with an MSP, you are only paying for scaled IT services as you need them. This often represents substantial savings when compared to the costs of paying full-time IT personnel. Additionally, when you rely solely on an in-house IT department, you will also have to spend significant amounts of money investing in, and researching, the latest IT technology in order to keep your business secure. However, with a managed service provider, these costs are spread across all of the MSP’s clients, helping to further save you money.

Only Large Companies Use MSPs

There is also a misconception that only large companies use, and benefit from MSPs. While it is true that many large businesses use a managed service provider, small businesses actually have the most to gain by partnering with an MSP. The fact is that smaller businesses often have limited resources, which can make it difficult to maintain a sufficient IT department. This can be particularly difficult for growing businesses, as you may find that your needs are constantly exceeding the capacity of your IT department. By partnering with an MSP, you can access the services your company needs at an affordable price, and you can scale your services to meet your changing needs and budget. Partnering with an MSP actually gives small businesses a competitive edge by allowing them to access world-class technology and services they would not otherwise be able to afford.

We Can Do The Same Thing in House

Of course, perhaps the most prevalent myth surrounding outsourcing IT services is that many businesses believe that they can get the same level of service from an in-house IT team that they would get from an MSP; however, whether or not this is true comes down to resources. The fact is that it takes a large IT team with diverse specializations to meet all of the technology and security needs of any business. If you do not have a sufficient IT team, you may find that efficiency is reduced and that your business’s security is put in jeopardy because you do not have access to the right resources. However, MSPs hire only the best IT professionals who specialize in various aspects of IT management, maintenance, research, and development. They have the resources necessary to ensure that your business has everything it needs to maximize its security and efficiency.

These are just a few of the misconceptions surrounding managed service providers that cause businesses to forgo outsourcing their IT needs. Contact us to learn more about the services we provide as well as to learn more about how your business could benefit by partnering with a managed service provider.

IT Monthly Management Reporting Can Lead To Success

IT, IT reports, information technology

IT reporting can be a recipe for success.

As in several other industries, the information technology sector is facing a familiar debate about the production of IT reports. Should IT reports be created to increase success? Can the production of IT reports help your business maximize its value? While IT reports can be used to increase success and lead to greater development, if there is no way to gain insight from the data, will it be worth it to complete the IT reports?

In the IT industry and other industries, these two questions are asked often:

  • How many support tickets did we have this month or last month?
  • What was the average length of time to resolve the support tickets?

If the reports you produce are not able to answer the above questions and other questions, you will not have the ability to support your IT department the way you need to. Also, the success of your IT department will be hampered.

Today, IT reports can be created with ease and with great detail due to the advancements in technology. We are living in the digital age, and it should be easier to create the IT reports your department will need to answer some of the most common questions. The IT monthly management reports you create today can be more powerful than the IT monthly management reports you created a decade ago because the reports can include a wealth of essential details.

What is an IT Report?

An IT report will consist of key performance indicators(KPIs) that you need to track over a period of time. The key performance indicators you name can be used to assess a variety of situations that will relate to the following:

  • help desk concerns
  • project management
  • operational costs
  • revenue data
  • help desk resolution times

Regardless of what you want to assess in your IT reports, your IT reports should be valuable and insightful. Your IT reports should also align with the missions, goals, and objectives that have been established by your business. It is important to remember that your IT reports do not have to track every indicator because this can result in an overwhelming amount of data.

Understanding Your Business Goals

When you have a better understanding of your business goals and objectives, you will have a better chance of choosing the key performance indicators that matter most to your business. With the right key performance indicators and metrics, you will be able to use your IT report to view the data that has the most value and the strongest impact. Your IT reports can be the connection you need to help your business run as smoothly as possible.

How Can An IT Report Help You?

When you are creating your own business strategy for your business or your IT department, it is important to have a clear identification of your goals. When you have a clear understanding of the goals you want to achieve, the IT reports can be used to help you achieve those goals. The IT reports will include the information you need to make the right steps. The reports will also be able to help you identify what you have achieved and what the results of those achievements were.

It is important to use IT reports in the correct way. If you are reporting data that does not have an impact on your business, it could have a negative impact on the department or your business as a whole. You do not have to struggle with the creation of IT reports or deal with bad reporting. Contact SystemsNet today to find out how you can improve the success of your IT department.