The 5 Security Benefits of an IT Help Desk for Remote Employees

A woman provides customer service at an IT help desk

When working remotely, reliable IT support is more important than ever.

Companies across the planet are transitioning some or all team members to remote work-at-home positions. Whether you are building new remote teams, transitioning together, or recruiting new remote employees; IT support is a must. Not only will your IT help desk assist the team in setting up their home offices, installing the software stack, and connecting to your collaborative software – they are also responsible for remote team cybersecurity.

In the office, you have an encrypted internet connection and a firewall-secured internal network and wifi signal. You can have secured internal workstations and even isolated data servers that only connect at protected access points. Working from home changes all that. Employees are working on personal devices, and even company devices still share space with family, roommates, and guests. Residential wifi is rarely secure by default and most professionals don’t know how to configure a business-class firewall with specialized access to shared company-only ports.

Let’s dive into the five main ways that your IT help desk is essential for remote employee cybersecurity.

1) Properly Install and Configure Home Firewall

After a home device has installed the company tech-stack of software, it still needs to be secured. The most important element is the firewall, often paired with support tools like virus scanners and encryption.

Your IT help desk can walk each remote employee through the process of installing, securing, and then custom-configuring their firewalls for work purposes. This includes closing common hacker-accessed ports and opening specific unusual ports used only by the team’s software. Your IT team can help employees encrypt their connections and set up disaster recovery systems for any local work.

2) Set Up a Secure Home Wifi Network

Internet and wifi are an important subject when discussing remote employee security. Not only does your team need a high-speed connection for calls and collaboration; they also need encryption and secured home wifi so neighbors can’t tune into their network. Your IT help desk can walk employees through everything from choosing a high-speed internet provider to configuring their wifi router for secure work and family use at home.

3) Personal Guide on Security Best Practices

In addition, most people could use a refresher or their first lesson on the best practices for home cybersecurity. Those who have worked almost exclusively in secured business environments may be less experienced at avoiding phishing attempts, at protecting their online spaces, or at managing their own disaster recovery routine.

An IT help desk can walk each remote employee through the initial best practices, share learning resources, and provide support if your team has any questions as the work gets underway.

4) Fast Response to Security Risks

Every team eventually has a cybersecurity scare -whether or not a consequential breach occurs. When an employee is worried they might have just been malware infected, calling the IT help desk will guide them through the securing, scanning, and recovery procedures to keep their business data safe.

If a professional’s device is acting strangely, if they accidentally shared a file with the wrong account, or if it looks like there’s a hacker in their chatroom, having the IT help desk on-call is essential for quickly securing these risk concerns.

5) Secure Solutions to New Problems

Finally, your help desk team is there when a new security challenge presents itself. When you need to transfer large project files to a new platform, safely supervise a chain of data custody, or incorporate new safety regulations – the IT help desk team is there to make sure every remote team member adapts together. Whether you need innovative in-the-moment security solutions or to implement a new security transition, your IT help desk team can help.

Does your remote team need the support of an IT help desk service? Contact us today to consult on the scope and particulars of your IT help desk needs.

Change Your Backup Disaster Recovery (BDR) Habits

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Performing routine backups has gotten easier and affordable for the small business market

You can compare poor IT habits to weeds, they can pop up everywhere and you will have a challenging time getting rid of them. Bad IT habits especially increase in backup and disaster recovery. IT team members can pick up bad habits from their leaders and pass them down to other members of the team.

Since there are so many parts to keep up with and take care of, it is no surprise to us that many IT teams use processes that do not produce the results they are looking for. Let’s take a look at some Backup and Disaster Recovery habits that should be eliminated.

Complexity

Have you found yourself going through too many processes and solutions? If you have, you are definitely aware of how challenging and complex the task can be. You are not spending your time completing tasks that could benefit your business or organization. Instead, you are spending your time trying to ensure your backups are working, running tests on your devices, and trying to get your tools and equipment to work the way they were intended.

Even when you do make changes and eliminate some of your solutions, the chances are high that one of your solutions will require you to complete over five steps. One of the best ways for you to address this problem is to create a comprehensive solution that will allow you to recover data with only one click of the mouse. A one-click recovery system will also allow you to complete automated tests and other features that will no longer require you to spend hours on laborious tasks.

Uncertain Backups

Do you remember the time when your backups did not require you to have them encrypted? Today, there is always the risk of threats and attacks that could result in the retrieval of sensitive data. The threats and attacks are not slowing down, and this is one of the reasons why it is so important for you to encrypt your backups.

When your backups are encrypted, they will play a key role in the recovery of your data if you are involved in a malware or ransomware attack. When you take the necessary steps to ensure your backups are available, you will give your business operations a better chance of staying up without having to pay the attacker anything.

Your Disaster Recovery Plan is Obsolete

Do you have a documented plan that explains how the backup and disaster recovery plan will be carried out? When was the last time your plan was tested? If your backup and disaster recovery plan has not been tested recently and is outdated, that plan may no longer work for your current processes.

Processes and solutions are constantly changing, and it will not take much for your plan to become unusable. It is important to consistently conduct tests and risk assessments to ensure your plan will work. When you test your plan, you will also be able to identify any holes that need to be filled. One small hole that has not been filled can result in a major problem down the road.

Backup Disaster Recovery(BDR) does not have to be a complex and laborious task, especially when you have the right processes and solutions. When you have the processes and solutions that fit your system, you will have the tools you need to expedite your recovery and reduce manual labor.

Are you ready to improve the performance of your infrastructure? Contact us today for more information on the importance of Backup Disaster Recovery and how you can implement the right plan for your operations.

Are The Signs Pointing To A Switch To VoIP?

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VOIP is becoming increasingly common. Can your company keep up with emerging trends?

The internet has completely transformed the way business is handled. From messaging platforms to collaboration and video conference platforms, the day-to-day working lives of professionals have changed dramatically over the years. However, this does not mean that everyone has caught up to the times.

In fact, there is still an area of professional life that has not made as big of a leap as other areas. Can you guess what that area is? Telephony. There are many professionals who are still using the conventional landlines in their offices; they have yet to make the switch to VoIP. However, making the switch to VoIP could lead to better savings, better time management, and the ability to streamline your business communications.

We understand that you may be hesitant because you do not know if this is the right time to switch. We want to share 5 signs that you should be aware of as indicators that it is time to switch to VoIP.

Sign #1: Your Business Is Growing, But Your System Is Not

As a business owner, one of the things you hoped would happen is business growth. When anyone starts a business, there is hope that the business will grow into one of the most well-known and popular in the industry.

If you are currently operating your business under a lightning -fast internet connection, you already have the tools you need to be a part of the VoIP movement. If you are currently using landline phones, do you anticipate that your use of landline phones will continue to work for you as your business grows? Will you be able to scale properly?

Business telephone systems will sometimes have a set number of lines. What does this mean? If you have reached the number of lines, you may not be able to support the influx of calls you receive from current customers and potential customers. When you use VoIP, there will not be any limitations.

Sign #2: Some Calls Are Missed

In 2020, we have seen a variety of changes in the way people communicate. In 2020, many people found themselves working from home and not in the office they were accustomed to. Previously, employees could only answer a phone call if he or she was at the desk at the time.

However, VoIP allows employees to work remotely and have the mobility they need. It is not complex to add VoIP extensions to different locations. The addition of VoIP extensions will allow employees to answer calls without being seated at a desk.

Sign #3: You Are Ready For A Reliable System

Whatever your tech infrastructure consists of, you want it to be dependable and reliable at all times. You also want your infrastructure to be professionally managed by those who possess the necessary skill sets. There are numerous VoIP providers available, but not every VoIP provider will be able to provide you with the level of support you need.

You need VoIP services that will be managed and supported by the provider, and not a third party. VoIP providers that have a team of IT experts available to solve your problems will ensure that you have the reliable system you need for your growing business.

If you have considered VoIP in the past, but chose not to take the leap, what was the driving force behind your decision? What has changed since then?  Now is a great time to make the switch to VoIP. If you are still considering making the switch to VoIP, contact us today for information on how we can help you make the switch to VoIP.

Improve Your Business With A IT Monthly Management Reporting System

One team member shows reports, charts, and graphs to another team member

Reporting keeps teams on track, and IT monthly management reporting is no exception.

Strategic planning is a critical tool for running an effective business. When this is done the proper way, it will transform your dream into a reality. However, in order for your goals to be fulfilled, you will need to have an effective management reporting system that can be used to help you implement the plan.

When it comes to your IT infrastructure, a monthly management report is needed to help you lay the groundwork for a successful strategic plan. What will a monthly management report consist of? Your monthly management reporting system should consist of a set of reports that can be used to track the performance of your networks, analyze data, and align the performance of your IT infrastructure with the goals you have set for your business or organization.

It is important to have a clear understanding of what a monthly management report should consist of. There is not a one-size-fits-all method for reporting systems. An effective reporting system will include all the key factors, including clarity and relevance. When you are able to meet the criteria for an effective management report, you will be able to enjoy a wealth of benefits:

An Increase in Productivity Levels

An effective management reporting system can be used to decrease the chances that more than one employee will take on the same project. An effective management reporting system can be used to promote better communication and cooperation. When you are able to produce automated reports, team members will not have to spend their time looking through piles of paper trying to find the data and analytics they are looking for. When team members have everything they need in the management report, they will not spend an extended period of time looking for information.

Better Decisions Will Be Made

When you have a reporting system that is effective and functional, managers will not have to solely depend on their knowledge and understanding of the business or organization’s IT infrastructure. The IT management report will give managers and team members a better sense of direction of what is currently happening and what could happen in the future. When information is readily available, it will reduce any doubts that managers and team members may have.

Problems Can Be Addressed Sooner

If there are any IT-related problems within the business or organization, the problems can be found and addressed before they result in havoc. An effective reporting system will allow the management team to achieve the highest level of satisfaction and effectiveness. If problems are addressed after reviewing the management report, the management team can discuss a variety of options and possible solutions that can be used to make more informed decisions.

An IT management reporting system is critical for any business or organization that wants to make improvements in their performance. An IT monthly management system can also be used to gain a better understanding of customer service. When you have data related to your IT help desk and customer service team, you will be able to use that information to make improvements in call or chat resolution times.

If you do not have a monthly management reporting system, your managers will be left to try a variety of things on their own with the hopes that something will eventually work. If your business or organization needs an effective IT monthly management reporting system that can be used to transform the way you operate, please do not hesitate to contact SystemsNet today.

When you implement the right IT monthly management reporting system, you will have a set of resources that can be used to streamline your business operations and improve the overall performance of your business or organization.