3 Factors to Consider When Choosing a Managed Service Provider


A managed service provider should be able to provide you the high-quality services you need now and as your business grows and changes.

There are many different options to consider when choosing the systems to run a business and how to manage them. Making the best decisions comes from being informed on all the options, or at least the ones that fit each business’s situation. In this regard, let’s look at 3 factors to consider when choosing a managed service provider (MSP).



      1. Provides the Services Need
      2. Room for Growth/ Services and Products
      3. Customer Service and Values

Provides the Services Need

Not all MSPs are the same, and some may not be suited for your business. Examine their services and the products they partner with; are these services and products what your business needs? Maybe an IT Help Desk service is what’s needed, or existing system management and support?

A business needing hardware repair and/or installation on-site, will want an MSP within their region. For instance, SystemsNet is located in Horsham, PA, and has a service area stretching across the tri-state area. If on-site IT services are needed from a MSP, this is a large factor in deciding which one to choose.

Businesses should consider if the MSP provides fitting solutions when it comes to: cybersecurity, software support, installation, and integration. The main benefits of outsourcing IT services are: robust cybersecurity, data backup recovery, system monitoring, risk and compliance, minimal downtime with quick repairs (remote or on-site), software upgrade and support, and having a 24/7 IT help desk. How does the MSP address the services your business needs?


Room for Growth/ Services and Products

Now look at who they’re partnered with, and what software they support. Does the MSP support and partner with the solutions your business needs now or in the future? Basically, this factor involves thinking ahead and forecasting business needs. For instance, does Microsoft Office 365 and Act! CRM software leave room for growth? Or, is a completely cloud-based system in the future for your business?

Choosing a MSP is an important decision, because changing MSPs later is an unwanted hassle. At a certain point in business growth, outsourcing IT services is a wise choice for most SMBs; the complexity of technology needs expertise and experience to navigate profitably. Avoid unwanted hassles by choosing a MSP that fits your business’s needs and values.

Customer Service and Values

This is the subjective factor to consider, when choosing an MSP for long-term IT services. Finding a MSP that understands your business’s values and goals is important for a meaningful business relationship. What characteristics and values does the MSP have? Do these match your business’s values and objectives?

Outsourcing part, or all, of your IT department to a MSP, requires trust – fostered by a unified understanding through solid communication channels. A trusting and respectful business relationship is the best combination, because a close working relationship is needed to solve IT issues, either emergency or with proactive strategies. Talk to multiple people who make up the MSP, to see if their personalities and values match your business.


Outsourcing IT services should be a profitable move, one that creates efficiency in a business’s systems. If a business chooses the right MSP for their business’s needs, productivity is sure to increase with a decrease in effort and risk. The investment, at a certain point in a business’s growth, becomes worth the cost of outsourcing the IT dept.

These three factors to consider are meant to help businesses choose the correct MSP for their specific needs. Not all MSPs are the same, therefor, choosing the right one is an impactful decision on a business’s profit and sustainability. All the effort involved in choosing and working with a MSP, will be worth it when streamlined processes and upgraded solutions drastically reduce workflow inefficiencies. Please contact us to learn more.

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