Tag Archives: virtual IT help desk

5 Reasons Your Small Business Should Consider a Virtual IT Help Desk

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A managed IT help desk can deliver fast, effective IT services without the time and hassle of managing it internally.

A managed IT help desk can deliver fast, effective IT services without the time and hassle of managing it internally.

As your business expands, the different technologies that your business uses is almost sure to grow. With that comes additional need for tech help, which leaves many businesses wondering whether they should hire in-house IT employees, or work with a company that offers managed solutions. The truth is that it really depends on your current business processes, budget, and the amount of tech help that you require. Most small businesses that are just starting to consider managed solutions are running into their first large-scale IT problems and want to be sure that they do not run into these issues again. For companies in those positions, a virtual managed IT help desk can be a great first stepping stone, particularly when the company also offers on-site solutions. There are many reasons why a managed service might be more beneficial for your business than other options that are available.

Lower Operating Costs

The biggest and most obvious benefit of virtual managed IT help desk is the lower operating costs that a business enjoys compared to bringing in their own guys in-house. Since you aren’t paying for full-time services (just sporadic full-time coverage as needed), you can expect to pay quite a bit less than a full salary would cost you. Another added benefit is the fact that managed IT teams have a wealth of experience in hiring dedicated IT talent. This means that you will have access to a higher level of talent at a lower price than you would expect to pay hiring out on your own.

Fast Response

Our IT teams have the systems in place to ensure that we are able to respond to all queries very quickly. When your company runs into IT issues, it could be costing you thousands of dollars while you wait for your IT team to fix the issue. A quick response time, even when using managed services ensures that you have peace of mind and feel adequately protected against all issues.

Industry Expertise

Trying to find IT talent ton your own when you have never hired IT talent previously can be difficult. There is a lot of technical jargon that your team will have to brush up on, and evaluating candidates when you have no internal IT talent can be incredibly difficult. One benefit of a virtualized IT help desk is the fact that you know that you can put faith in the managed solution to deliver exceptional talent at a greatly reduced rate than you would expect to pay in-house.

Systematic Approach

Having the right systems in place is important for delivering accurate, fast IT services. These systems would take weeks or months for a business with no previous experience to implement. But, managed solutions will already have these systems in place, giving you access to thousands of dollars in value just by signing up. This eliminates the learning curve that most businesses go through as they onboard new IT talent.

Proactive Measures

Another reason why many businesses choose managed services over bringing in their own talent is the fact that the managed services have strict measures in place regarding proactive measures. They help to keep It issues from popping up in their first place and have the processes in place to ensure that every client receives the same treatment.

If you are interested in virtual IT help desk services that can save your business time and money, please reach out and contact us today to schedule your first, risk-free consultation. We’ll take a look at your business, let you know how we can help you solve your IT problems, and recommend a plan that will help your business grow.

The Virtual IT Help Desk: What Is It? What Are Some of the Benefits?

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Virtual IT Help Desks allow customers to receive fast and friendly tech support.

Virtual IT Help Desks allow customers to receive fast and friendly tech support.

You may have heard of the virtual IT Help Desk, but you may not know what it is, or what the many benefits entail. In this blog, we will go over what having a virtual IT help desk entails, what the benefits of a virtual IT help desk are, and why you should enlist our aid to obtain a virtual IT help desk.

What is a virtual IT Help Desk?

Better known as a remote IT help desk, the virtual IT help desk is one of the most essential parts of an office today. The virtual IT help desk is around 24 hours a day, 7 days a week, to help your office. This will allow all the users to get in touch with a skilled IT tech whenever they want, and to get your questions answered in a quick amount of time.

The virtual IT help desk relies on technology (specifically, software) and the Internet to give your technician access to your computer system. For this reason, your technician doesn’t have to be on-site in order to work for you. Needless to say, outsourcing this resource saves you money…but that’s one of the many benefits of the virtual IT help desk.

The benefits of the virtual IT help desk

  • A virtual IT team requires the best talent — so you know you’re going to get nothing but the best. When a virtual IT team goes to work, that’s all they work on — they don’t answer phones or do marketing or any other sundry work. They simply work on IT — which means that they’re the best in their field.
  • A virtual IT team can be assembled from every corner of the world. This means that your team can be available, in varying shifts, 24/7/365.
  • Because a virtual IT team works on a contract basis, and not in-house, the costs are significantly lower for much more specialized work.
  • A virtual IT team uses call center software to streamline their work flow…they can handle hundreds, if not thousands, of accounts this way! Talk about efficiency.

Why should you hire a virtual IT help desk?

Here is a list of reasons why you, and your company, should outsource your virtual IT help:

  • Your overhead costs will be lowered — aside from saving money on payroll, you will be saving money on operations costs, such as utilities and on-site resources.
  • You can easily scale up — or down — as your company’s needs change without any concern about hiring and/or firing.
  • IT professionals not only form the perfect help desk, they can actually help your company implement new software, including call center software and CRM software.
  • Because they’re not in the office with you, there’s no distractions to decrease office productivity. They can literally be on the job all the time, whenever you need them to be.
  • Because your professionals don’t have to commute to wherever it is you need them to go, they can keep the focus on the job at hand.
  • Best of all, this is a natural fit for companies who don’t need to keep their employees in the office. This would allow your customers — and your employees — to get a hold of an IT professional at any time.

SystemsNet has been providing businesses with a reliable source for complete network solutions for almost 20 years.

We maintain a staff of highly qualified network specialists, application developers, systems administrators, and ACT! Certified Consultants. Whether you need help desk support, hardware and software support or installation, network troubleshooting, spam filtering, or any other type of IT support, SystemsNet can help.

Contact us today to discuss your IT needs. We promise to get the job done for you!