Tag Archives: Business Phones

5 Employment Perks You Can Offer After Integrating VOIP Phones – Part 2 of 2

Integrating VOIP Phones

Integrating VoIP Phones into your business makes communication seamless.

Welcome back to the second half of our two-part article on what VOIP can do for your employment benefits. By using the versatility and unified communications system of VOIP, it suddenly becomes possible to offer your employees a lot more freedom as well. Being in and out of the office matters less, and you can reliably use one phone number no matter where your team is working from.

Last time, we talked about work from home days and flexible sick days. Join us again as we pick up where we left off with remote positions, travel, and multi-location jobs.

Remote Positions

The primary cause of the current War for Talent is that skilled professionals realized they didn’t have to move for work or come into the office every day. Many modern jobs don’t actually require a physical presence in the office to deliver results, which is where the remote job trend is coming from. Before VOIP, your office may have been limited to hiring only in-office employees in order to give employees access to their work number and internal network access.

But with VOIP numbers for the entire company, you will become infinitely more competitive with the ability to offer modern professionals remote or partly-remote positions. Whether you’re looking for software programmers, accountants, digital artists, or content marketing specialists, VOIP allows you to hook them directly into the company communication system without requiring them to step into the physical office even once. And that is something young talented professionals value very highly in an employer.

More Travel Opportunities

Business trips, meeting clients, and training across multiple facilities has always been something of a logistical nightmare. Any time an employee has to travel, there is a certain amount of risk and chaos. An employee usually has to fall back on secondary mobile equipment or their own personal mobile devices in order to stay in touch and to get any work done on the road. But VOIP offers a variety of solutions that can significantly simplify employee travel.

VOIP makes it possible for your traveling staff members to stay in touch on the same number no matter what device they currently have charged and active. In fact –unlike smartphones with SIM cards– employees can even reconnect to their VOIP number on a borrowed device if their phone is lost or dropped in the pool. This means your team members are almost always in-touch, even if it’s on a borrowed device or hotel lobby computers.

Dual-Location and Circuit Positions

Finally, there are those unique positions where an employee actually has an office in more than one facility or location. Technicians and managers who serve two locations and fly between them alternatingly are surprisingly common in some industries. While other industries frequently have circuit managers who cycle between offices in several different facilities in order to provide regional oversight.

Both dual-location and circuit positions are also a pain in the neck for keeping track of phone numbers. These professionals usually wind up living on their personal cells because their office phone number changes every few weeks. But VOIP can give constantly moving professionals a single work number that will ring to their current desk no matter what office they happen to be sitting in. A circuit office, their temporary office, or even a guest cube in a shared working space. VOIP provides ultimate location flexibility for your mobile employees.

If your business has been considering making the switch to VOIP, it is important to think about all the technical details. But don’t forget that VOIP has benefits far beyond the upgrade process. Internet phones aren’t just more affordable, scalable, and software-friendly than traditional phone lines. VOIP also opens up a world of employee perks through mobile flexibility. With VOIP, employees can now be ‘at their desks’ and ready to work from anywhere with an internet connection. For more about the right VOIP upgrade for your business,  contact us today!

Why Businesses are Adopting VoIP Phone Service

Smiling Delivery Driver using VoIP

Can customers get a hold of you?

A company’s phone service is a crucial part of operations. All customers expect to be able to call in if they want to, even if they usually use other methods of communication. Phones are also essential for communication between employees, to suppliers, and other key people. Yet, more and more companies are telling their traditional phone services to go ahead and cancel their accounts.

VoIP: The Modern Telephone Option

VoIP, or Voice over Internet Protocol, is behind the shift in the way companies handle their telephony needs. This service, also known as “hosted PBX” or “internet phones,” provides all of the benefits of local PBX systems and more. It is often cheaper as well. When the factors are combined, they provide distinct benefits over standard landline phones.

  • VoIP phone systems can be accessed in many ways. You no longer need separate numbers for cell phones, office phones, and home phones. You and your employees can log into a company VoIP system from any location; all they need is the password to their accounts. This makes it so that someone like a salesperson can sit at home to make calls without losing any of the benefits of the office phone. The system will show the office’s number for his call, allowing the privacy of his home phone number to remain uncompromised. It works the same way for calling from mobile phones and even hotels.
  • VoIP phones offer all of the benefits of PBX systems. This is why they are sometimes referred to as “hosted PBX” systems. You get standard office phone system features like hold music, 3-way calling, call blocking, unlimited voicemail, unlimited local calling, international calling, caller ID, and much more.
  • VoIP surpasses landline PBX systems in many ways. You don’t have to fuss with complicated equipment, install dedicated phone lines, buy expensive hardware, or buy new hardware when you expand. Instead, everything is administered through an easy online interface. The physical connections are done using your cable internet lines, so if you already have those at all of the necessary workstations, you’re all set when it comes to connectivity.
  • Scalability is no problem. Our VoIP services can handle anywhere from one to 500 lines.
  • Our software updates are free. You won’t be hit with surprise costs just to keep your system secure and functional.
  • You can keep your current phone number. There is no need to have a landline to enjoy the benefits of number portability.
  • In almost all cases, VoIP systems sound as good as their landline equivalents. All it takes to enjoy excellent sound clarity is a good, hardwired broadband internet connection (cable or better). This sort of connection allows voice data to be transmitted with no lag, dropped packets, or other problems. As long as you have cable, customers will never know you’re using VoIP unless you choose to tell them.

With all of these benefits, it’s no wonder that businesses are switching to VoIP more and more. There is no need to pay high landline costs or deal with expensive phone packages that are padded with useless features. Instead, VoIP offers reasonable costs, the freedom of being able to use the company phone system away from your desk, and freedom from the expense and hassle of dealing with an on-site PBX box. You also don’t need to lease an expensive T1 or other high-end line – standard cable internet will do the trick in all but the most congested markets.

To learn more about our VoIP offering or VoIP in general, just contact us here at SystemsNet. We’ll be glad to discuss your needs and get you set up with the most modern telephony option that will do everything you want.

VoIP Phone Systems Or Traditional PBX Phone Systems: Which Will You Choose?

Call center workers using a cloud-based phone system or VoIP Phone System

VOIP is the way to go for your business communications

Premise-based PBX phone systems are no longer the go-to option for businesses like yours. There are various reasons why failing to upgrade to a cloud-based phone system from an on-premise PBX phone system can significantly hinder your business.
Some of the disadvantages of using a PBX phone system include restrictions on customer service, increased downtime, and a limited amount of features.
Disadvantages Of PBX Phone Systems
The majority of consumers who are searching for products and services on a daily basis will prefer to communicate with a company that has a reliable and strong customer service. Does your current PBX phone system have the ability to answer some of your most important customer service questions?
How many times does one question need to be transferred?
How long does a customer have to wait on hold?
Do customers ever end the phone call because they were tired of waiting on hold or being constantly transferred?
If you are using a premise-based PBX phone system, you may not be able to find the answers to any of the above questions. You are likely not getting the type of features and resources you can get from a cloud-based phone system. When you use a cloud-based phone system, you will be able to use features like call recording, queue management, call reporting, etc.
Another disadvantage of an on-site PBX phone system is the high amount of downtime. When your PBX phone system fails, this means you will have to wait for your provider to arrive at your workplace to repair the problem. There is no guarantee that the provider will be able to repair the problem the same day. If your system is down, you will not be able to take phone calls or receive phone calls. No one wants to go through this as a business owner or manager, right?
When you use a VoIP phone system in your workplace, you will have a system that has been securely established. You will be able to use the same type of service that police officers, emergency responders, and other emergency services use. If a cloud-based phone system has been beneficial and reliable for them, we think this system can be the same for you.
If you have been looking for ways to cut some of your business’s unnecessary costs or if you have been looking for ways to improve conferencing and other communication methods, you may want to think about making the switch to a cloud-based phone system. Switching to a cloud-based phone system can become one of the best communication solutions your business has ever made.
We know you will not want to deal with complications, stress, and headaches in your workplace on a daily basis, right? We think you deserve to have a telecommunications system that will allow you to work easily and effectively.
When you have a cloud-based phone system, you will not have to be bothered with the constant technology talk and the blaming of who caused damage to the system. When you have a problem when you are using a cloud-based phone system, the only thing you will need to do is call the support number of your cloud-based phone system provider. After you make the phone call, a professional will handle any issue that you may have. You will not have to worry about downtime or unnecessary costs on repairs that could have been avoided.
On-site PBX phone systems were once the only option for businesses to use. Since this is no longer the case, don’t you think it is time for you to see how a cloud-based phone system can contribute to the current and future success of your business? Contact us today for a consultation.

Have You Made The Switch To VoIP In Your Call Center?

The businessman chooses VOIP button on the touch screen with a futuristic background .The concept VOIP

Are you ready to make the move?

If you are currently operating an in-house call center and you are still using legacy contact center solutions to perform all your communication tasks, we think it is time for you to rethink your situation. When you adopt Voice over Internet Protocol technology, you will immediately be able to notice the difference. Voice over Internet Protocol technology can do amazing things for your business and you will have the powerful tool you need to deliver outstanding customer service and functionalities to your call center.

VoIP services will provide you with the dependability, flexibility, and mobility you need to reach a high level success in the modern business world. A Voice over Internet Protocol solution will route the different voice communications over your internet connection. The solution will also use the same lines that can be merged on your utility bills.

Not only will Voice over Internet Protocol technology give you the opportunity to reduce costs, you will be provided with a variety of capabilities and features that you will not be able to get on the traditional phone systems you are currently using.

Monitoring Tools

If you want to make sure your call center agents are taking the proper approach when they are answering phone calls, you can use the reporting and monitoring tools to listen to conversations. When you hire new employees, you can also use these tools to give them an understanding of what the right approach should be. When you upgrade your communications to a Voice over Internet Protocol call center, you will be equipped with a variety of monitoring and reporting tools that will provide you with the data you need to serve your customers better.

On The Go(Mobility)

You will not have a strong call center if you do not have strong and productive employees. Your call center is going to need to retain your star employees for as long as possible. When you use Voice over Internet Protocol technology, you will be able to retain those employees even if they move or become remote workers. A hosted PBX solution will allow them to do everything they would do if they were actually in the office. Since calls are routed through the internet, your employees will be able to work from any location, as long as a strong internet connection exists. When you can create a great team of remote workers, you will have a strong and productive call center.

UC(Unified Communications)

When you have multiple ways to interact with your customers, they will be more likely to reach out to you because they will be able to contact you using a method they are comfortable with. The right cloud technology will allow you to integrate unified communications. When you properly integrate a Unified communications strategy, you will be able to use messaging, email, chat, social media, voice, and other communications methods to interact with customers. Not all customers are comfortable reaching out to business over the phone, but when you give them more communication options, they will be able to choose their preferred method of communication.

When your Voice over Internet Protocol is going to be provided by an outside supplier or vendor, you will need to make sure you will receive the best services. You are going to need a supplier and provider who will make sure your call center will stay online, even during outages or bad weather. Are you ready to always be there for your customers, especially during the times of the year when calls are constantly coming in? Do not hesitate to contact us today for more information on VoIP.