Information Technology (IT) can be a hassle, and it is often the last thing a company wants to worry about. That is, until something goes wrong. And with IT, a lot can go wrong. Depending on the size of your business, you may have any number of computers, all networked together, VoIP phone systems that rely on the Internet, and active Internet connection that must be maintained at all times with all computers connected to that Internet connection for employee productivity. If it is running smoothly, IT is just running in the background and no one even notices it is there. But the second a phone line goes down or a computer hard drive starts acting funny, IT is the first group to get called, and it is all on them to make things right while the employee stands there impatiently waiting to get back to work. Without properly functioning IT, a business in the 21st century simply cannot operate.
So what do you do to make sure that your business’s IT is working all the time, without having to worry about the headaches that come with managing IT all the time? Your business needs to turn to a Managed Service Provider (MSP) such as SystemsNet. An MSP is a dedicated provider of IT services, hired by a company to handle all the details of that company’s Information Technology infrastructure. Their services will vary from client to client, depending on the client’s needs, but they often have the capability to handle any IT situation that may arise. This leaves the client free to handle the running of their business, and frees up resources that would otherwise be dedicated to an IT team that no longer is needed.
By hiring an MSP, a company is able to reduce their costs because they are contracting out the IT portion of their business. Any business knows that by contracting out something – whether it be work or IT – money will (usually) be saved. By contracting out the IT services of the business, the management is making a decision to let someone else handle all of the IT problems. Someone else will be on call 24×7 to fix IT problems, rather than having employees of the business on call to fix those problems. Because, let’s face it, a business is an around the clock operation in one way or another, and without an active IT system that is working around the clock, that business runs the risk of falling behind. An MSP will ensure that the IT systems will be operating at all times, whenever someone needs them. And by contracting these services out, the management is saving money because they are not paying for the benefits or overhead cost of the MSP employees – those costs are covered in the contract between the business and the Managed Service Provider.
The contract between the business at the MSP could be such that the business pays a flat monthly cost for all of the services that the two parties have agreed for the MSP to cover. More services, which could include computer hardware and software maintenance, phones, VoIP, and Internet, in addition to other IT needs, will generally require a higher monthly fee. But service plans may be bundled, so that a business receives multiple services for one rate, or picks and chooses individual services at individual rates. It is up to the business, and the operational standards of the MSP, to work out the details of the contract under which the work will be carried out, but it is nearly certain that the business will be saving money and receiving a valuable service because they will not be responsible for the day-to-day operation of the IT infrastructure and ensuring that it is working at all times for their employees. They leave all of that up to the contracted MSP.
If you are interested in exploring the options that SystemsNet can offer your business as an Managed Service Provider, please contact us, and we would be happy to discuss with you how we can not only save you money on IT management, but resources on not managing your IT yourself.