Tag Archives: #Security

How EventTracker Security Helps Small to Medium Size Businesses Succeed

Security, , , ,
IT professionals looking at a laptop in their office to detect signs of malicious activities - using EventTracker Security tools

Providing your organization with an overview of your network security.

Small to medium-sized businesses are the backbone of the American economy. According to a study by The Guardian, these businesses account for over 80% of all companies in America. Businesses employ more than half of the private sector workforce.

They need to have efficient systems that protect them from cyber attacks to be successful. EventTracker Security is one such system that can help SMBs succeed in the age of digital transformation.

It is a security information and event management (SIEM) system that helps businesses detect, investigate, and respond to cyber threats. It does this by collecting data from all of the devices on a network, including routers, firewalls, servers, workstations, and more. This data then gets analyzed to identify potential security threats.

This post will explore the top five benefits of EventTracker Security for SMBs.

1. EventTracker Security Helps Businesses Detect Cyber Threats

The system constantly monitors all devices on a network for signs of malicious activity. If there is a threat, an alert gets generated and sent to the security team. It allows businesses to identify and investigate potential hazards quickly.

EventTracker Security also offers a comprehensive dashboard that gives businesses an overview of their network security. It allows businesses to quickly see which devices are vulnerable and take steps to mitigate the risk.

The system also includes a Threat Intelligence Database that contains information on millions of known threats. This helps businesses identify and investigate new threats as they emerge.

This data gets stored in a secure, cloud-based platform accessible from anywhere.

2. EventTracker Security Helps Businesses Investigate Cyber Threats

Upon discovering a threat, the EventTracker Security team will work with you to investigate the incident. They will provide all the data you need to understand what happened and how to prevent it from happening again.

The EventTracker Security team has years of experience in investigating cyber incidents. They will use their expertise to help you understand the root cause of the incident and take steps to prevent a recurrence.

3. EventTracker Security Helps Businesses Respond to Cyber Threats

Following an investigation of an incident, the EventTracker Security team will help you develop a response plan. The plan will include steps to mitigate the risk of future attacks and protect your business from future incidents.

The EventTracker Security team will also work with you to develop a communication plan. It ensures that your customers and employees are up-to-date on the incident and your response.

EventTracker Security also offers a 24/seven support line that can help you with questions or concerns you may have.

4. EventTracker Security is Easy to Use

The EventTracker Security platform is user-friendly. It includes a simple, intuitive interface that makes it easy to monitor your network security.

The platform should be scalable. As your business expands, you can add more devices and users to the system without disruption.

EventTracker Security is also available in various languages, making it easy for businesses to use the system regardless of their location.

5. EventTracker Security is Affordable

EventTracker Security is a cost-effective solution for businesses of all sizes. The system includes various features that can be customized to meet your specific needs.

EventTracker Security also offers a pay-as-you-go pricing model that makes it easy to budget for the system. This pricing model allows you to pay for only the features you need when you need them.

Get Started with EventTracker Security today!

EventTracker Security is an essential tool for small to medium-sized businesses. It helps businesses detect, investigate, and respond to cyber threats. Also, it is easy to use and affordable, making it an excellent solution for businesses of all sizes.

Please don’t wait until it’s too late; get started with EventTracker Security today! Contact us for more information.

Deliver High-Quality Support To End Users With A Live Answer Help Desk

Manage Service, , , , ,
Employee working for a company's live answer help desk, wearing a headset to answer calls and solve client's IT issues.

Delivering better customer service with secure and smooth running live answer help desk.

Technology has become an integral part of every business today, and decision-makers have learned that investing in IT will pay off. Just as technology is critical to ensuring effective business operations and processes, IT support services play a critical role in that efficiency as well. Reliable IT support helps you deal with the daily challenges that arise, particularly the challenges surrounding IT solutions and digital hardware.

Poor IT support can cost businesses thousands of dollars each year. Do you have issues with your service provider’s inability to respond quickly to service requests? Does your business interact with an IT support partner whose staff does not have the skillet and experience to utilize help desk applications that can accurately and effectively track support requests?

Your business needs a secure and smooth running system that will allow your teams to focus on the key tasks at hand. So what should you look for in an IT support provider?

Deliver Better Customer Service to End Users With A Live Answer Help Desk

When your end-users are having IT issues, they are immediately going to be stressed by the time they seek assistance from a member of the help desk, and the last thing they want to do is listen to a series of automated voices just to be placed on hold or have the call disconnected. Once your end users have finally connected with someone, the stress level and frustration rise when they are instructed to access a website and navigate through a series of steps, and then wait for a technician to connect to the site.

However, end users can have an entirely different experience when it comes to a Live Answer Help Desk. Key benefits of using a Live Answer Help Desk include the following:

  • Enhanced customer service
  • Faster response times
  • Quicker resolutions
  • Authenticated sense of urgency
  • Minimal disruption and reduced downtime

Customers appreciate being able to call a Live Answer Help Desk and have an available technician who understands how urgent the technical issue is.

Your First Line of IT Support

Instead of getting rid of the idea of providing telephone support and possibly damaging relationships, a Live Answer Help Desk will provide an effective solution that will manage these calls. Built to fulfill the needs of your end users and your business’s current landscape, a Live Answer Help Desk can be utilized to fulfill the needs of your end users.

A help desk needs to be a multi-dimensional resource. The primary function of the help desk is to provide the end user with information and support for a business’s processes, products, and services. A help desk consists of a group of specialized individuals who are capable of resolving issues. The responsibilities of the help desk is to solve all of the possible issues an end user may have and address all questions immediately.

How Can A Live Answer Help Desk Address Security?

Cyberattacks and data breaches continue to be a major challenge for IT support providers. In 2021, hundreds of thousands of businesses were victims of cyberattacks, and billions of confidential and sensitive data were breached. Therefore, it has become critical that providers understand how IT support plays a pivotal role in ensuring that a business’s data and other digital assets are protected.

This means that any sensitive or confidential information that is shared throughout the conversation with a Live Answer Help Desk representative must be kept safe from cybercriminals. An IT support provider should be aware of the necessary steps that are needed to ensure that none of the help desk features and components can be used as a way for malicious actors to infiltrate the system.

When end users call, we answer immediately or users will experience less than 2 minutes to answer hold times. End users will get the best service possible, from experts in the industry. Your tech solutions and systems are critical to your business. Protect your IT investments by choosing an IT services provider that can offer you the help desk support services that your business needs.