Tag Archives: MSP

10 Instances When Should You Call Your Managed IT Team?

Mature business man at an office desk looking at a laptop while calling his managed IT team for help

Your managed service provider is here to handle all of these issues plus many more, let us handle it and you can get back to what you do best!

Working with a Managed IT service comes with a surprising number of perks. It’s like having an on-staff IT team, only instead of you taking care of them, they take care of you. A managed IT team makes it their business to keep an eye on your system and make sure your business tech performs exactly the way you want it to. They’ll help you build the perfect tech stack, select and setup the right hardware, and make sure all your software services work together. But they’re also there for the tough times when your team needs tech support.

So today, we’re featuring ten times when you should absolutely call your Managed IT team for assistance, guidance, or to make your other services shape up and act right.

When Your Computers Malfunction

If your computers stop functioning properly, in any way, then you can call your managed IT team for help. Sometimes, it’s as easy as turning the device or app off and back on again, but often technical problems are beyond the skills of your service teams. After all, there’s a big difference between being able to use software that’s working correctly and fix something that is not working the way it ought.

When Your Internet Stops working

One of the most common calls we get is when the internet for your office building goes out. Internet service providers are not always reliable, and worse, they don’t often put a rush on getting your service back online even when your entire business depends on availability to your customers and partners. A managed IT team will get on the phone and get to the bottom of your ISP outage.

When Your Software Won’t Work Together

Every modern business has a tech stack that is supposed to work synergistically. Each piece of software supplies data or infrastructure for the next. And when they stop working together, everything can come to a crashing halt. When your system stops working together, it’s time to call your managed IT team who will get your software all neatly stacked once more.

When It’s Time to Upgrade Your Software

Upgrades are a delicate part of any business’ lifecycle. When one piece of software in your tech stack is about to change its code, you need the rest of the stack to stay put and to ensure that the changes won’t wreck your current system. Your managed IT team can handle that for you.

When You Want to Rebuild Your Tech Stack

Likewise, you need to add new software to the stack or replace an older piece of the stack with the latest best variation, call your managed IT team to make sure everything integrates just the way you need it to.

When You Need Your Current Software to Do Something New

Interestingly, your managed IT team can also help when you’re not changing a thing, except how you use the software you have. When your business evolves, expands, or adopts a new practice, it can be necessary to find new ways to use your current technology. You can trust your team’s expertise to know how to put the features of your business software to new and creative use.

When You’re Worried That a Hacker Might Have Infiltrated

If everything is going well except that you’ve seen signs that perhaps a hacker or malware has infiltrated the system, your managed IT team is where you turn to for advice. They can help check for defense breaches and get rid of any lingering scripts or malicious software that may have taken root. As well as knowing what to do when there’s risk of a data breach.

When You Have New Regulations to Meet

Speaking of data breaches, the latest wave of data security regulations is ever-more strict and your managed IT team can help you get compliant. When there are new regulations released or your business starts doing something that requires new regulations, we can help make sure your standard operating procedure is within the new parameters.

When You’ve Lost Data to a Common Data Disaster

When fire, flood, or human error causes your business to lose a chunk of important data or access to data-handling devices, your managed IT team can help you restore everything from backups and sometimes even recover the latest data from a damaged source.

When You Need to Set Up a New Location

Finally, if your business is moving or expanding into a new location, your managed IT team can help you get everything set up in the new place exactly the way you need it, from the hardware and workstations to integration with your cloud services.

Contact us today to find out more about what managed IT can do for your business and how to get the most from your managed IT services!

5 Reasons to Outsource Your Business’ IT Work

High angle shot of a group of outsourced IT agents working in an office

Outsourcing your IT department is cost effective, provides peace of mind that everything is getting done correctly, and allows you to concentrate on what you do best.

In the last twenty years, IT support has become absolutely mandatory for any business, no matter how small or niche. Your team uses computers, mobile devices, and a full stack of cloud-based software to streamline the work. Your website and server need to be secure and maintained. Your workplace internal network needs to be kept safe from hackers so that employee computers and client files are protected.

But that doesn’t necessarily mean that every business under the sun needs an on-staff IT team, or even just one IT employee. In an environment where IT is required for every type of business, it only makes sense that IT outsourcing has become incredibly popular. From network security to website management, many companies are bringing in IT when and where they are needed without worrying about hiring in-house.

Let’s take a closer look at five of the leading reasons why businesses choose to outsource their IT.

1) You Don’t Have Enough IT Work for a Full-Time Staff Member

A large number of small businesses, simply don’t have enough ongoing IT work to keep a single full-time IT professional busy. Once your tech stack is set up and your network is secure, you only need to be checked in on a few times a year and have someone to call in case of emergency. The vast majority of outsourced IT comes from small businesses who partner with contractable IT teams. This partnership works well because you only purchase as much IT support as your business needs. At the same time, the IT professionals get to stay busy by helping dozens of companies with their setup and troubleshooting tasks.

2) You Are a Startup Without a Plan for On-Staff IT Yet

Many a startup also choose to outsource their initial IT and may continue to outsource for a long time. Even highly technical startups who may eventually staff their own team of IT will outsource at the beginning in order to get that launching momentum. An independent IT team can help a startup set up their initial computers, software, and security so that they can start selling and worry about hiring a larger team in-house later when the revenue is right.

3) IT Hiring Competition is Fierce

You may also have noticed that IT professionals are in incredibly high demand, pushing up the hiring price and employment packages that are standard for each job title. Larger companies that are big enough for their own IT teams are clamoring to hire the technicians and admins available, but there just aren’t enough to go around.

So why worry about competing to hire your own IT professional when you can outsource from the independents who have opted out of the dedicated corporate support lifestyle? In fact, by offering outsourced IT, these teams are making sure there is enough IT support to go around even with a limited pool of technicians and admins.

4) In-House IT is Covered, But You Need Website Management

Another interesting variation are businesses that do already have an in-house IT professional or an entire team, but with needs beyond in-house IT tasks. On-staff IT may have your network security, backups, and software stack maintenance down-pat but the most common outsourced task is related to the website. In fact, any IT professional will tell you that website security and maintenance is a somewhat separate skillset from server, network, and internal software maintenance. So it makes sense to outsource for specific website needs or projects that are outside the ken of your on-staff team.

5) You Temporarily Need IT Specialists to Rebuild Your Software Stack or a Big Project

Finally, there are instances when you need outside IT support temporarily for some big technical undertaking. Rebuilding your software tech-stack, for example, is a huge task that your company or even on-staff It may not be comfortable tackling on your own. Large projects that are extremely time-consuming like data transfer or a super-sized backup recovery project can also lead businesses to temporarily hire outsourced IT support. This allows your regular IT maintenance team to keep providing their everyday support while the outsourced team handles the huge load of technical work that is only needed for a short time.

Is your company considering IT outsourcing for the long-term, for a special purpose, or to tackle an oversized technical project? We can help! Contact us today to find out more about how outsourced IT teams can enhance your business functionality, security, and efficiency based on your unique company needs.

What to Incorporate in Your IT Management Reports Each Month

Business man pointing to a graph on the IT management reports on a clipboard

Our customers have access to monthly executive reports and can review ticketing reports real time when needed

An emerging shift in the IT industry is apparent with the ever-rising number of initiatives that introduce new digital technologies. It has transformed the role of a CIO, which was formerly about operating back-end technology to ensure machines ran at peak performance. A CIO is now expected to be leading the change behind IT business strategies, by directing their attention to cost-effective measures for delivering software solutions.

This means CIOs and other IT co-developers are participating more in responsibilities delegated to management boards. IT departments are gaining traction as value generators for the organization by preventing server shutdowns, power outages, HR databases, SaaS applications, and other technical difficulties a company will face at some point. IT monitors all the shared cloud drives that support devices from laptops to smartphones.

Why IT Leaders are Struggling During Performance Reports about Invested Technology

But when it comes to reporting, many IT leaders had trouble explaining their team’s contributions to the CEO and board of executives. The problem stems from a pervasive mindset that IT budgets should be restricted to only maintaining company infrastructure rather than investing in upgrades for speeding up internal communication networks. IT leaders must prove their worth by addressing why IT is one of the main components of executing a successful business model.

Here are the main criterion used in IT reporting as per business impact:

1. The frequency of power outages in a period-These could compromise security measures, enterprise programs, or CRM systems. IT must fix them before a loss in revenue occurs.

2. Percentage of incidents resolved by an in-house IT team-This includes quantified data about technical issues and their potential costs. Speed and accuracy are the main benchmarks.

3. The integrity of IT transactions-An organization relies on platforms that manage multiple applications, namely HR, order-entry, and ERP systems, making sure transactions run smoothly on any device.

4. The number of permanently fixed problems-The IT staff is assigned damage control whenever an organization encounters recurring incidents. Long-lasting, automated solutions will raise its workforce productivity.

5. A follow-up change management summary-After documenting changed processes, IT leaders must submit a detailed overview of their impact analysis and write up a rollout plan in response.

6. Service levels and their availability-IT leaders will also keep tabs on their help desk services. They’re expected to record service level achievements while regularly updating all of their operating systems in favor of business objectives.

Outlining a Template Suitable for IT Monthly Management Reports

An IT management report informs organizations about recent trends in cloud computing, internet of things, and big data analytics. In addition, this report provides them with oversight into different areas of operation, and through proper guidelines, the key points, elements, or features essential to IT functions. After all, you need to know the objective of a workplace investigation before you can begin.

Furthermore, be specific with the terms used in the IT report so that people who review it can understand what kind of open database standards were applied. Every piece of information should be credible and updated on systems with administrative access. Only appoint people with the right skills and expertise to create an IT management report. Another suggestion is to present visual infographics and factual statistics or figures in an easy-to-read format.

IT Management Reporting-A Monthly Inspection of Company Databases

Being prepared with all the equipment and resources is vital in order to present a credible report. Moreover, you’re required to install automated feedback generating IT systems which prioritize research and troubleshooting activities. You may have to deal with elements like hardware for assessment functions and develop a corrective action report based on the measures taken to meet business expectations.

An IT management report must generate value by supplying data management could rely on for better decision-making. If changes must be implemented in IT, then management must check that they are contributing to the company instead of piling on excess expenditures. Always be well-organized when putting together the contents to elicit meaningful discussions about the company’s IT infrastructure.

Contact us at SystemsNet to browse our managed IT services including remote repairs. We will monitor your existing hardware and write up a monthly report on your network capabilities.

The Secret Capabilities of Managed Network Monitoring – Pt 2

Speedcurve Performance Analytics Network Monitoring

Monitoring provides so much detail that it truly is the first step in network security

Welcome back to the second half of our two-part article on managed network monitoring. Last time, we talked about how network monitoring is one of the best-kept secrets in the cybersecurity along with how it can detect unauthorized access to your network and authorized connection with stolen login credentials. Join us again today as we pick up where we left off.

Signs of Employee Misconduct or Insider Espionage

Interestingly, network monitoring can use the same methods to catch the rare instance of an insider hacking job. This happens more frequently than you might think, but is more often disgruntled data vandalism or simple misconduct than organized movie-worthy corporate espionage. The trouble is that when the job is done from the inside, there is an authorized login with all the protections of a normal employee as the cause of a potential security breach.

However, to do anything shady, most disloyal employees will have to use their accounts to do their dirty work. The thing is, the normal behaviors for a job can also be recorded like a pattern. You don’t have to tightly watch an employee’s account (something that might run afoul of regulations) in order to flag when an account might be up to something.

Simply flag when an employee account accesses a file it has never or rarely accessed before. Or initiates a download in a restricted folder. You can even watch for the use of Print Screen when sensitive data is open on a computer. All without actually directly tracking a single account’s activity. Just the network itself.

Flagging Compromised Business Software

Recently, hackers have been getting better at finding and exploiting loopholes inside the software businesses are already using. This is done sometimes to slip through firewalls and anti-virus software. But it can also be used to turn your data-accessing programs against you. Your CRM program, for example, has firewall permission to access your database of sensitive client information.

It is then possible that a hacker could build a very sneaky piece of malware that was specially designed to slip onto your server and write a new routine that uses the CRM’s permissions to access and steal client information. You may, by now, see where we’re going here.

Network monitoring can be designed to recognize the exact way that your business software usually accesses protected data. With all the right authorization handshakes and keys swapped back and forth for security. So if a new routine in the same software initiates that skips the authorization handshakes but would have slipped past your CRM’s defenses, Network monitoring will raise the alarm.

In fact, that’s also why it’s great for patching detected vulnerabilities if a source patch is not available.

Detecting Hidden Malware

Finally, network monitoring does something that can save you from the fear of malware and ransomware lurking in your network. It can detect the illicit use of computer resources. You see, when a malware program slips onto your network through, say, a phishing email, it has to use a few computer resources. Even a very sneaky piece of malware needs little scraps of RAM and CPU to get anything done.

To watch your files, to wait for a network signal from its hacker, or to spread through your network in stealth-mode, it will need to use resources. And network monitoring can see that. Network monitoring can look at exactly what your computer is doing, behind the OS and all the things malware can use to hide itself from humans. And if there is a program running that wasn’t there before, if resources are being used in a pattern-defying way, or if one endpoint in a dozen supposedly-identical computers is using more resources, this is a sign of a hidden and lurking malware program.

Network monitoring is also effective at catching malware when it tries to engage in any network activity at all. If it tries to send collected data back to its hacker or to get a signal from the hacker, then network monitoring may spot activity leading to an unknown and unidentified program.

And if it tries to spread itself out onto your other devices throughout the business network, then network monitoring can notice an unusual and suspicious pattern of downloads and installations and trigger an alert state.

These are still only a few of the practical applications for network monitoring, and focuses only on cybersecurity. As you may be starting to see, network monitoring is one of the best-kept secrets in all of IT. It slices, it dices, and it can show you patterns — and breaks in patterns — for almost every detail of your business’s technical existence. And it the ideal way to catch a hacker at every single point of their attack. For more managed network insights or to set up managed network monitoring for your business, contact us today!