Category Archives: Manage Service

How Do MSP Mergers and Acquisitions Impact Your Business?

MSP Mergers
Manage Service, Security, Technology, , , , ,

We have seen a significant rise in the number of MSPs and solution providers selling out to larger corporations. They are also selling to hedge funds in recent years. This trend of MSP mergers has been going on around the world. With this trend, there is no sign that it is going to turn in a different direction anytime soon.

Why Are Big Corporations Buying out MSP Companies?

Large IT companies are actively gunning for mergers or acquisitions because the MSP business is currently highly lucrative. The market is currently at a value of $223 billion and said it will reach $330 billion by 2025. Corporations recognize the strong growth potential of the MSP industry, but they don’t necessarily want to start a new company themselves. Indeed, why build one from scratch when MSP Mergers can find many MSPs out there willing to sell?

Also, these corporations are banking on the illusion of choice and keeping their current customers. They take control of multiple MSP companies while retaining their original names. People mistakenly believe that they have a wide selection of MSPs to choose from when, in reality, the majority of them belong to the same conglomerate.

Take Accenture, for instance. In 2023 alone, they will have acquired 8 different IT provider companies. It appears to the public that these MSPs are industry rivals. In truth, they are all bringing in revenue for Accenture. Trailing at a close second is The 20 MSP, which has already acquired seven MSPs so far this year.

Why Are MSP Owners Choosing to Sell Their Companies?

From the MSP owner’s perspective, selling the company could indeed be the best course of action considering the situation at hand. The most common reasons that they cite for doing so are burnout, health, retirement, partner disputes, or shifting to a different line of business.

It does seem like a win-win situation for everyone until you take a look at how the situation impacts the client companies of the MSP that has just been bought. Yes, we are talking about businesses like yours. Where does it leave you if a sizable corporation suddenly acquires the MSP you had chosen to work with?

Effects of MSP Mergers on Client Businesses

IT companies have their valid reasons for selling out; oftentimes, it has to do with money. But regardless of what good it might have done for them, the acquisition typically leaves their clients in the lurch. Of course, the big corporation promises to take care of all the clients in the same way that they have always been taken care of. But the truth is that everything will change, and not necessarily for the better.

As a business owner, you rely heavily on your MSP to take care of your digital operations. You’ve probably been staying with them all this time because they provide excellent service. You are happy with the IT guy working for you, and their location is near you.

But what if you wake up one day and everything is different? It is pretty normal for service quality to drop after an acquisition. You might go from being a highly VIP client to just one of the hundreds or even thousands.

With the change of management, you will likely have a completely new IT team that did not work with you before. But what’s even worse is that these professionals are usually miles away from your physical location and can only serve you remotely. They can go to you but their travel expenses will go on your bill. That is something you do not want at all with MSP Mergers!

What to Do If Your MSP Is Getting Bought Out By MSP Mergers

There are two main choices you can make once you find out your MSP is up for acquisition. One is to stay with them and hope things settle down quickly. In all likelihood, the new owners will want to hear your feedback because, after all, they want to keep your business. Take this opportunity to air your concerns and give them time to make adjustments to better serve your needs.

Now, if things have changed to the point that you are no longer satisfied with the service, you can always switch to a new provider. Despite the continuing M&A trends in the IT industry, there are still plenty of local MSPs that have not sold out.

Check out a few and see what else is out there. Here at our company, we would be very happy to help you sort things out, discuss your needs, and maybe even provide you with the services that you are looking for. Check out the MSPs that big businesses have acquired just in 2023. It will surprise you if you find out where these large corporations’ locations are. It’s no wonder why small businesses are suffering from acquisitions. 2023 MSP Acquisitions

And if your agreement confuses you and want to know how you can get out of it, call us today, and let’s talk!

For Better or For Worse: How Your IT Company Affects Your Customers

How Your IT Company Affects Customers
Cybersecurity, Manage Service, Security, Technology, , , , ,

How Your IT Company Affects Customers is very important to keep your business operations in good hands. Most processes today rely on technology, so you need a provider to keep up with the times and ensure everything goes smoothly.

But do you realize how your choice of IT company also affects your customers? The level of customer satisfaction might be one of the most revealing gauges of how efficient your IT company is.

How Your IT Company Helps Affect Your Delivery of Better Service to Customers

Although your IT provider does not have direct contact with your customers, the tasks they take on influence the quality of service you can provide to your clients. Here are some examples of how your IT company can enable you to deliver better customer service.

Multichannel Communications

Accessibility and convenience are vital factors for better customer service. When a customer wants to get in touch with you for any reason, they should be able to do so through multiple options. Make sure your IT provider offers many communication channels, including email, live chat, text, social media, and SMS.

How Your IT Company’s 24/7 Customer Response Affects Customers

When customers reach out to you, they expect timely responses. Of course, it wouldn’t be too practical to have someone come in to answer calls in the wee hours of the morning. You can use chatbots to handle customer concerns outside of regular business hours.

Customer Relationship Management Software

Employing a CRM or customer relationship management software gives your customers a much more pleasant experience. Why? Because with it, you don’t have to keep asking them to repeat the same information every time they get re-routed to a different agent, which can be extremely frustrating.

Faster and More Efficient Transactions 

Customers dislike waiting in long lines at the grocery checkout, when ordering fast food, and so on. There are many solutions that an IT company can provide for all these situations, like better POS systems, automated order-taking, self-service portals, and many more. Incorporating these features into your business will lead to much better customer service.

How Your IT Company Personalized Recommendations Affect Customers

Advertising emails or marketing offers sent to potential customers at random can be very annoying. Most of the time, they will just get ignored or deleted. With the help of an IT company, you can easily tailor recommendations to your target market’s specific needs and wants. This increases the chances of them taking notice and taking you up on your offer.

Backup and Disaster Recovery (BDR)

The risk of online attacks is very prevalent these days. In addition, there is also the danger of other disasters that can lead to system failures and data loss. Such events can compromise the safety of customers when their data is exposed.

To keep this from happening, you should have a proper backup and disaster recovery plan in place, courtesy of your IT provider. With a reliable BDR, your customer’s data is protected. This will give them peace of mind, and they will have no qualms about putting their business in your hands.

Find the Right IT Company that can affect Better Service to Customers

Your IT provider can provide a variety of services for various aspects of your business. But in the end, all of it has something to contribute toward better customer service. So if you want to draw more customers and give them the most pleasant experience, you must establish a long-term partnership with a reliable IT company.

Here at our company, we have mastered optimizing business processes so that they lead to the best customer service possible. We can assist you with anything from communication and sales transactions to transitions to a Hybrid workplace. By calling us, you can give your customers the most pleasant experience, and your business can enjoy continued growth and success.

How Small Businesses Attract Large Enterprise Talent

how to attract large enterprise talent
Cybersecurity, Manage Service, Technology, , , , , ,

It is a goal for all companies, big or small, to attract and keep large enterprise talent that is suitable for the different areas of the business. After all, the more competent your workforce is, the more chances you have of successfully growing your business. But attracting talent is not always easy, especially for the SMB sector.

The Challenge of Attracting Large Enterprise Talent to SMBs

For large, multinational corporations, there is no problem because everyone is eager to work for them. These companies usually offer attractive benefits. We are not just talking about monetary compensation. There are also many other perks, like a prime office location, free training, travel opportunities, and many more.

For the SMB sector, it can be a big challenge to attract and keep large enterprise talent. The main reason for this is the limited funds. As a small or midsize business owner, what can you do to pique the interest of enterprise talent and get them to work for you? It will please you to know that there is a lot that you can do.

Effective Ways of Attracting and Retaining Large Enterprise Talent

While you might not have the prestige of working for a multinational company, you can build a highly competent workforce through other means. Here are some ways to help attract large enterprise talent.

Partnership with Local Institutions

One of the most effective ways to attract large enterprise talent is to partner with local institutions, particularly schools or community projects. You can launch a mentoring program or an internship and invite top students from the local college to sign up. Fresh minds have much to offer and can be a precious addition to your company.

Make the Hiring Process a Wonderful Experience

If you hope to lure and attract large enterprise talent into signing with your company, you must give them a wonderful experience throughout the hiring process. From the interview to onboarding, you need to make them feel valued. This increases the odds that they will want to work with you and stay with your company for a long time.

Maintain Communication with Qualified Candidates

A lot of the candidates that show up might be qualified, and you can only hire so many. In that case, keep in touch with the ones you did not hire. Let everyone know you are expanding and there might be open positions available soon. By doing so, you are essentially creating a filtered talent pool that would be precious for future hiring.

Offer a Hybrid Work Environment

One of the silver linings of the COVID pandemic is that most employees got to experience the many perks of a remote work setup. Because of this, it is now a smart move to offer a hybrid work environment, which is a mix of both remote and in-office work. Candidates will find this highly attractive because of the flexibility and improved work-life balance.

How a Managed Service Provider Can Help Attract Large Enterprise Talent

As you can see, there are plenty of things that you can do to attract and keep large enterprise talent. Some of these things need more preparation, and others might require the help of a professional. Switching to a hybrid workforce, for instance, might cause changes in your network and data infrastructure. No worries because a reliable managed services provider can take care of all that for you.

Here at our company, we have specialists that can help make the acquisition of top talent for your business a much easier task. We can set you up so well that the best candidates will soon swarm to you like bees to honey. Call us and we can talk more about how we can help you build the workforce of your dreams.

The Role of Technology in Businesses in 2023

Technology in Businesses in 2023
Cybersecurity, Manage Service, Security, Technology, , , , , , ,

Technology has always played a key role in businesses across different industries in 2023. But recently, this role has grown even more because IT is used more and more in businesses around the world. To draw more customers and stay ahead of the competition, you should understand all the changes and use them to your advantage.

Technology Trends in Businesses to Look Out for in 2023

grow your business in 2023

Many trends in technology are useful in growing businesses in 2023, as discussed in our first blog this month, 8 Ways Technology Will Grow Your Business in 2023. You don’t need to use all of them – just take your pick depending on your industry and the nature of your business. There are some kinds of technology, however, that can add value to just about every industry, like the following:

Artificial Intelligence

Commonly used today for online shopping, digital assistants, and fraud prevention, AI can make your operations faster and more efficient while freeing up a lot of time and other resources for your business.

Cloud Computing

Cloud-based solutions virtually take away the boundaries to how you operate your business. It gives you access to software, infrastructure, and other resources you could only dream of before.

Automation

So many processes that used to be done manually are now automated through technology in businesses, especially in 2023. This transition speeds up operations, reduces the risk of human error, and makes for a much better customer experience.

Internet of Things

Now that software, sensors, and other things can connect almost everything, we are living in the age of connectivity. The IoT provides many ways for businesses to save time and increase efficiency, but it also opens up new security risks, so we must exercise due caution.

Vendor Management Technology in Businesses in 2023

Working with vendors is a more complicated task than many assume. To reduce risks, you need to keep costs low and get the most out of your vendors. With the aid of a good VMS, all this is possible without breaking a sweat.

The Importance of Cybersecurity Technology in Businesses in 2023

importance of cybersecurity in 2023
Technology Trends for CybersecurityAs technology in businesses advances in 2023, so does the risk of online threats. For this reason, it is more important than ever to protect your business with a dependable cybersecurity solution.

As we talked about in our blog post on week 2, Top 8 Technology Trends and How They Impact Cybersecurity, each current technology trend has its own impact on cybersecurity. Some are good, and some are not so good. You can read more about it by checking out our blog here.

Perks of Working with a Managed Service Provider

Changing your IT provider

Staying updated on all the changes in technology in businesses can be tiresome in 2023. Typically, business owners would not have the time to do it themselves. But there is a way to enjoy the benefits of technology for your business—by partnering with a managed services provider.

If you currently already have an IT provider but are not always happy about the service you are getting, it might be time to make a change. Changing your MSP is a bold move that must not be taken lightly. In our week 3 blog entitled When Is It Time to Change Your IT Provider? we list some signs that tell you to find a new provider.

A reliable MSP can give you all that IT offers and make it work for your business, just like we do at Our Company. We can provide everything from simple IT consultation to business automation, vendor management, cybersecurity, and anything technology-related that can help grow your business.

One of our areas of expertise is vendor management. This is quite an underrated aspect of business that needs more attention as it deals with crucial business expenses that impact growth. Click here for more about our vendor management services and how they can benefit your business.