As your business grows, it’s important to start thinking not just about the needs of the customers, but also about the needs of your internal staff. A small business starts as a team, grows into a structure, and then finally becomes a microcosm community of professionals all working together toward a common goal. An office that grows large enough needs an office manager, then admin staff, then an entire HR department. And the IT needs of your office follow a very similar path. First, you need a tech to call when the computers break, then a team who can set up a network of workstations sporting the business software. And, eventually, your staff will need an IT help desk to keep your tech infrastructure up and running as the company continues to grow.
Today, we’re here to explore not just the use of an IT help desk, but why your employees need the help of on-call technicians to maintain efficiency, security, and workflow.
1) On-Demand Repairs for Software & Computers
When a workstation breaks or your company software malfunctions, work stops. No company likes to see a paid employee twiddling their thumbs at a broken workstation or losing hours trying to solve tech errors that won’t go away. Having an IT help desk on-call is the best thing you can do for employees who want to keep working but are stopped by malfunctioning technology.
An IT help desk knows all the right answers. Not only can they help employees fiddle with settings to get the best performance, but they also know when a reboot or even reinstalling the software would be faster and cleaner than trying to unsnarl a messy problem. Your IT team can even get held-up employees on a different workstation while the broken station goes in for repairs.
2) Make Full Use of New Company Software
Of course, IT isn’t just there to fix problems. An IT help desk used correctly can also guide employees to making the most use of their company software. Business software tends to be complex with a great many options available to streamline work and connect data. However, employees tend to learn only a few basic uses of the software at first then become more skilled with it over time.
With help from the IT help desk, employees can call for guidance on how to do certain tasks and IT can show them how to make much more diverse and efficient use of the software in the process. From there, your employees can teach each other and share tricks to increase the productivity and skills of the entire team.
3) Guidance Setting Up New Workstations
When a team grows (or a workstation breaks) new workstations are necessary to allow for that growth. Each new workstation will need to be installed with the write operating system and cybersecurity infrastructure. It will need to be connected to the company network, have the business software installed, and accept logins from company employees.
Setting all this up can be done by team members or on-site IT but it’s much easier to handle with a knowledgeable tech on the phone. An IT help desk tech can walk any employee through the process of booting up and setting up a new workstation. Especially if you already have a workstation ‘image’ that can be used for backup recovery or to create an identical workstation to those already in use.
4) Reporting Suspected Phishing or Malware Attacks
When employees receive a phishing email or suspect they have just witnessed a malware attack, they need someone to call. Cybersecurity is vital and employee vigilance plays a major part in keeping company data safe. Your IT help desk can serve as an employee’s next line of defense, the IT authority to call to help the company maintain cybersecurity integrity.
An IT helpdesk tech can tell employees what to do (and what not to do) in response to a malware attack or a phishing email and may be able to use that information to neutralize the threat.
5) Enacting Disaster Recovery Steps
Finally, who do your employees call when a computer crashes, eats a database, or seems to be infected with malware? When you need backup recovery enacted, you don’t necessarily need an IT professional on-site. A call to the IT help desk can assist the team in walking through the correct backup recover steps to restore lost files or wipe and fully restore an infected workstation
Having an IT help desk for your team serves many purposes and can solve a wide variety of problems that occur in most modern businesses. From making use of software to stopping a malware attack in its tracks, your IT help desk can ensure your team is using their workstations and software to the utmost benefit for the company. For more on how IT help desk services for your business, contact us today!