Why Your Managed Service Provider Should Be Comprehensive in Remote and In-Person Services

All managed services we provide work either remotely or through in-person visits. We feel combining the two is important so it's not just one or the other.

All managed services we provide work either remotely or through in-person visits. We feel combining the two is important so it’s not just one or the other.

Any managed service provider worth its price should never have limited services to help your business run more efficiently. Just like a regular manager of a company, true management means being comprehensive in making sure every aspect of a business runs well. Sometimes this means in unexpected areas you perhaps overlooked.

This is the philosophy we take here at SystemsNet where we provide an excellent managed service with no angles missed. We named our service Vita, with three different tiers providing everything you need to keep your business running well. However, we added some additional things we know businesses sometimes don’t consider.

All managed services we provide work either remotely or through in-person visits. We feel combining the two is important so it’s not just one or the other. When it’s entirely in-person visitations, IT management sometimes gets in the way. If it’s entirely done remotely, some services requiring in-person repair get ignored and leave a business more vulnerable.

Take a look at some areas we focus on that provide services you don’t always find elsewhere, other than the usual promises of backup and recovery.

A More Comprehensive Help Desk

Back in the old days of the help desk, you usually had to follow directions from a technician over the phone. While you still see some of that today, our help desk is more convenient and more comprehensive in getting things fixed. Most of the time, it’s done remotely while we keep things monitored. Many times, we’ll catch issues before you even know they happened, and we’ll fix them without incident.

Other times, you’ll need some on-site help. Some technical issues aren’t always fixable directly through an Internet line. A number of these in-person visits are stand-alone technical services we provide. They’re also done at your convenience so they don’t interfere with a busy work day and disrupt your employees.

Repairing Cables and Wiring

One of the above individual in-person services we provide is helping you deal with any cable or wiring issues within your company headquarters. We know that cables and wires are sometimes a major problem when you have limited space. While wireless services are plenty, you still need proper wiring for Internet and your desktop computers as just starters.

Even if all tech will eventually go wireless, we’re there for you to help you properly place cables and wires so they don’t become obtrusive. Also, if you suspect you need to replace any cables or wiring due to bad connections, we’re there to help scope it out and replace them immediately.

Consultations on Hardware and Software

The world of technology changes constantly, and keeping up on which software or hardware is the best for your company is daunting without some guidance. This is part of our service to you, almost as a form of a consultancy. While many consultants will tell you which hardware and software is the best in the industry, they have to understand whether it’s really right for you first.

Using our management services first, we determine whether certain hardware or software is really a right fit for you. Much of that hardware and software is useable through the cloud.

Training Your Employees

You’ve perhaps forgotten how important it is to train your employees so they understand the technology they’re using. Rather than attempt to train them yourself or hire an outsider training course that doesn’t understand your company structure, we provide this service for you. Since we’ll already understand what you need, training is more efficient and done on your own time.

Contact us here at SystemsNet to find out more about our Vita, Vita Plus, and Vita Pro managed services. You’ll have nothing overlooked for the ultimate in IT management.

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