Category Archives: Manage Service

For Better or For Worse: How Your IT Company Affects Your Customers

How Your IT Company Affects Customers
Cybersecurity, Manage Service, Security, Technology, , , , ,

How Your IT Company Affects Customers is very important to keep your business operations in good hands. Most processes today rely on technology, so you need a provider to keep up with the times and ensure everything goes smoothly.

But do you realize how your choice of IT company also affects your customers? The level of customer satisfaction might be one of the most revealing gauges of how efficient your IT company is.

How Your IT Company Helps Affect Your Delivery of Better Service to Customers

Although your IT provider does not have direct contact with your customers, the tasks they take on influence the quality of service you can provide to your clients. Here are some examples of how your IT company can enable you to deliver better customer service.

Multichannel Communications

Accessibility and convenience are vital factors for better customer service. When a customer wants to get in touch with you for any reason, they should be able to do so through multiple options. Make sure your IT provider offers many communication channels, including email, live chat, text, social media, and SMS.

How Your IT Company’s 24/7 Customer Response Affects Customers

When customers reach out to you, they expect timely responses. Of course, it wouldn’t be too practical to have someone come in to answer calls in the wee hours of the morning. You can use chatbots to handle customer concerns outside of regular business hours.

Customer Relationship Management Software

Employing a CRM or customer relationship management software gives your customers a much more pleasant experience. Why? Because with it, you don’t have to keep asking them to repeat the same information every time they get re-routed to a different agent, which can be extremely frustrating.

Faster and More Efficient Transactions 

Customers dislike waiting in long lines at the grocery checkout, when ordering fast food, and so on. There are many solutions that an IT company can provide for all these situations, like better POS systems, automated order-taking, self-service portals, and many more. Incorporating these features into your business will lead to much better customer service.

How Your IT Company Personalized Recommendations Affect Customers

Advertising emails or marketing offers sent to potential customers at random can be very annoying. Most of the time, they will just get ignored or deleted. With the help of an IT company, you can easily tailor recommendations to your target market’s specific needs and wants. This increases the chances of them taking notice and taking you up on your offer.

Backup and Disaster Recovery (BDR)

The risk of online attacks is very prevalent these days. In addition, there is also the danger of other disasters that can lead to system failures and data loss. Such events can compromise the safety of customers when their data is exposed.

To keep this from happening, you should have a proper backup and disaster recovery plan in place, courtesy of your IT provider. With a reliable BDR, your customer’s data is protected. This will give them peace of mind, and they will have no qualms about putting their business in your hands.

Find the Right IT Company that can affect Better Service to Customers

Your IT provider can provide a variety of services for various aspects of your business. But in the end, all of it has something to contribute toward better customer service. So if you want to draw more customers and give them the most pleasant experience, you must establish a long-term partnership with a reliable IT company.

Here at our company, we have mastered optimizing business processes so that they lead to the best customer service possible. We can assist you with anything from communication and sales transactions to transitions to a Hybrid workplace. By calling us, you can give your customers the most pleasant experience, and your business can enjoy continued growth and success.

How Small Businesses Attract Large Enterprise Talent

how to attract large enterprise talent
Cybersecurity, Manage Service, Technology, , , , , ,

It is a goal for all companies, big or small, to attract and keep large enterprise talent that is suitable for the different areas of the business. After all, the more competent your workforce is, the more chances you have of successfully growing your business. But attracting talent is not always easy, especially for the SMB sector.

The Challenge of Attracting Large Enterprise Talent to SMBs

For large, multinational corporations, there is no problem because everyone is eager to work for them. These companies usually offer attractive benefits. We are not just talking about monetary compensation. There are also many other perks, like a prime office location, free training, travel opportunities, and many more.

For the SMB sector, it can be a big challenge to attract and keep large enterprise talent. The main reason for this is the limited funds. As a small or midsize business owner, what can you do to pique the interest of enterprise talent and get them to work for you? It will please you to know that there is a lot that you can do.

Effective Ways of Attracting and Retaining Large Enterprise Talent

While you might not have the prestige of working for a multinational company, you can build a highly competent workforce through other means. Here are some ways to help attract large enterprise talent.

Partnership with Local Institutions

One of the most effective ways to attract large enterprise talent is to partner with local institutions, particularly schools or community projects. You can launch a mentoring program or an internship and invite top students from the local college to sign up. Fresh minds have much to offer and can be a precious addition to your company.

Make the Hiring Process a Wonderful Experience

If you hope to lure and attract large enterprise talent into signing with your company, you must give them a wonderful experience throughout the hiring process. From the interview to onboarding, you need to make them feel valued. This increases the odds that they will want to work with you and stay with your company for a long time.

Maintain Communication with Qualified Candidates

A lot of the candidates that show up might be qualified, and you can only hire so many. In that case, keep in touch with the ones you did not hire. Let everyone know you are expanding and there might be open positions available soon. By doing so, you are essentially creating a filtered talent pool that would be precious for future hiring.

Offer a Hybrid Work Environment

One of the silver linings of the COVID pandemic is that most employees got to experience the many perks of a remote work setup. Because of this, it is now a smart move to offer a hybrid work environment, which is a mix of both remote and in-office work. Candidates will find this highly attractive because of the flexibility and improved work-life balance.

How a Managed Service Provider Can Help Attract Large Enterprise Talent

As you can see, there are plenty of things that you can do to attract and keep large enterprise talent. Some of these things need more preparation, and others might require the help of a professional. Switching to a hybrid workforce, for instance, might cause changes in your network and data infrastructure. No worries because a reliable managed services provider can take care of all that for you.

Here at our company, we have specialists that can help make the acquisition of top talent for your business a much easier task. We can set you up so well that the best candidates will soon swarm to you like bees to honey. Call us and we can talk more about how we can help you build the workforce of your dreams.

The Role of Technology in Businesses in 2023

Technology in Businesses in 2023
Cybersecurity, Manage Service, Security, Technology, , , , , , ,

Technology has always played a key role in businesses across different industries in 2023. But recently, this role has grown even more because IT is used more and more in businesses around the world. To draw more customers and stay ahead of the competition, you should understand all the changes and use them to your advantage.

Technology Trends in Businesses to Look Out for in 2023

grow your business in 2023

Many trends in technology are useful in growing businesses in 2023, as discussed in our first blog this month, 8 Ways Technology Will Grow Your Business in 2023. You don’t need to use all of them – just take your pick depending on your industry and the nature of your business. There are some kinds of technology, however, that can add value to just about every industry, like the following:

Artificial Intelligence

Commonly used today for online shopping, digital assistants, and fraud prevention, AI can make your operations faster and more efficient while freeing up a lot of time and other resources for your business.

Cloud Computing

Cloud-based solutions virtually take away the boundaries to how you operate your business. It gives you access to software, infrastructure, and other resources you could only dream of before.

Automation

So many processes that used to be done manually are now automated through technology in businesses, especially in 2023. This transition speeds up operations, reduces the risk of human error, and makes for a much better customer experience.

Internet of Things

Now that software, sensors, and other things can connect almost everything, we are living in the age of connectivity. The IoT provides many ways for businesses to save time and increase efficiency, but it also opens up new security risks, so we must exercise due caution.

Vendor Management Technology in Businesses in 2023

Working with vendors is a more complicated task than many assume. To reduce risks, you need to keep costs low and get the most out of your vendors. With the aid of a good VMS, all this is possible without breaking a sweat.

The Importance of Cybersecurity Technology in Businesses in 2023

importance of cybersecurity in 2023
Technology Trends for CybersecurityAs technology in businesses advances in 2023, so does the risk of online threats. For this reason, it is more important than ever to protect your business with a dependable cybersecurity solution.

As we talked about in our blog post on week 2, Top 8 Technology Trends and How They Impact Cybersecurity, each current technology trend has its own impact on cybersecurity. Some are good, and some are not so good. You can read more about it by checking out our blog here.

Perks of Working with a Managed Service Provider

Changing your IT provider

Staying updated on all the changes in technology in businesses can be tiresome in 2023. Typically, business owners would not have the time to do it themselves. But there is a way to enjoy the benefits of technology for your business—by partnering with a managed services provider.

If you currently already have an IT provider but are not always happy about the service you are getting, it might be time to make a change. Changing your MSP is a bold move that must not be taken lightly. In our week 3 blog entitled When Is It Time to Change Your IT Provider? we list some signs that tell you to find a new provider.

A reliable MSP can give you all that IT offers and make it work for your business, just like we do at Our Company. We can provide everything from simple IT consultation to business automation, vendor management, cybersecurity, and anything technology-related that can help grow your business.

One of our areas of expertise is vendor management. This is quite an underrated aspect of business that needs more attention as it deals with crucial business expenses that impact growth. Click here for more about our vendor management services and how they can benefit your business.

When Is It Time to Start Changing Your IT Provider?

Changing your IT provider
Cybersecurity, Manage Service, Security, Technology, , , , , , ,

Changing your IT provider is not an exciting task. Finding a new one can be stressful. You need to find one that will serve your needs to the highest standards and that you can trust to keep your best interests at heart. Because of the difficulties, many companies choose to slug it out with the one they have even though they are no longer satisfied with the services they are getting.

For some businesses, this kind of setup might still be manageable. But what if your company is already taking losses because of poor service, and you don’t even realize it? How do you know if changing your IT provider is already a must? Here are five signs that you should look out for.

No Dedicated IT Team

When working with an IT provider or managed services provider, you should have a contact person or team you can work with. This plan contrasts with just relying on whoever answers your call. A dedicated team would understand your business and your corporate goals and know how to tie it up with the right IT services to produce the best results.

No Monthly Contract

If you need to pay your provider by the hour, or for every time you require their services, this will not be very economical for your business. When they do not address the problem, and you would need to call them again and pay them again, it makes little sense. You should change your IT provider to one that offers a fixed monthly contract, regardless of how many times you call them.

Use of Outdated Resources

Technology changes constantly. Just because the software or equipment your provider initially used was innovative at the time doesn’t mean that it won’t need to be replaced. A good MSP knows to upgrade resources so that the service they give you is always better or, at the very least, at par with current industry standards.

Inadequate Data Security is A Sign to Start Changing Your IT Provider

Cybersecurity can never be emphasized enough, especially in the world of business nowadays. The threats are getting more rampant and dangerous each day, and companies need to be vigilant. Switch If you feel that your IT provider is not giving you the best cybersecurity solutions your business requires. It doesn’t matter how much they excel in other aspects. It’s not worth it if your business does not have protection.

Changing Your IT Provider Who Is Slow to Respond

When you contact your IT provider, they should give you a prompt response. Every second wasted during a critical network issue or system failure can cost your business greatly. They should at least communicate clearly with you regarding the issue and their proposed solution for a problem.

Final Thoughts on Changing Your IT Provider

The temptation of staying with your current provider can be strong. At least you already know their limitations rather than take the risk on a new provider altogether, right? But then, this would mean continuing to take losses, waste resources, and miss out on great business opportunities.

If you are considering changing your IT provider, Our company is ready and capable of taking over. We have a wide range of managed services for many different industries.  We’d be happy to be your IT partner. To learn more about the services we offer, click here.

If you’re looking for help managing your vendors, download our Free Infographic for helpful tips. You can also call us so that we can discuss the best IT solutions for your business.