Monthly Archives: July 2015

Why Your Managed Service Provider Should Be Comprehensive in Remote and In-Person Services

All managed services we provide work either remotely or through in-person visits. We feel combining the two is important so it's not just one or the other.

All managed services we provide work either remotely or through in-person visits. We feel combining the two is important so it’s not just one or the other.

Any managed service provider worth its price should never have limited services to help your business run more efficiently. Just like a regular manager of a company, true management means being comprehensive in making sure every aspect of a business runs well. Sometimes this means in unexpected areas you perhaps overlooked.

This is the philosophy we take here at SystemsNet where we provide an excellent managed service with no angles missed. We named our service Vita, with three different tiers providing everything you need to keep your business running well. However, we added some additional things we know businesses sometimes don’t consider.

All managed services we provide work either remotely or through in-person visits. We feel combining the two is important so it’s not just one or the other. When it’s entirely in-person visitations, IT management sometimes gets in the way. If it’s entirely done remotely, some services requiring in-person repair get ignored and leave a business more vulnerable.

Take a look at some areas we focus on that provide services you don’t always find elsewhere, other than the usual promises of backup and recovery.

A More Comprehensive Help Desk

Back in the old days of the help desk, you usually had to follow directions from a technician over the phone. While you still see some of that today, our help desk is more convenient and more comprehensive in getting things fixed. Most of the time, it’s done remotely while we keep things monitored. Many times, we’ll catch issues before you even know they happened, and we’ll fix them without incident.

Other times, you’ll need some on-site help. Some technical issues aren’t always fixable directly through an Internet line. A number of these in-person visits are stand-alone technical services we provide. They’re also done at your convenience so they don’t interfere with a busy work day and disrupt your employees.

Repairing Cables and Wiring

One of the above individual in-person services we provide is helping you deal with any cable or wiring issues within your company headquarters. We know that cables and wires are sometimes a major problem when you have limited space. While wireless services are plenty, you still need proper wiring for Internet and your desktop computers as just starters.

Even if all tech will eventually go wireless, we’re there for you to help you properly place cables and wires so they don’t become obtrusive. Also, if you suspect you need to replace any cables or wiring due to bad connections, we’re there to help scope it out and replace them immediately.

Consultations on Hardware and Software

The world of technology changes constantly, and keeping up on which software or hardware is the best for your company is daunting without some guidance. This is part of our service to you, almost as a form of a consultancy. While many consultants will tell you which hardware and software is the best in the industry, they have to understand whether it’s really right for you first.

Using our management services first, we determine whether certain hardware or software is really a right fit for you. Much of that hardware and software is useable through the cloud.

Training Your Employees

You’ve perhaps forgotten how important it is to train your employees so they understand the technology they’re using. Rather than attempt to train them yourself or hire an outsider training course that doesn’t understand your company structure, we provide this service for you. Since we’ll already understand what you need, training is more efficient and done on your own time.

Contact us here at SystemsNet to find out more about our Vita, Vita Plus, and Vita Pro managed services. You’ll have nothing overlooked for the ultimate in IT management.

5 Advantages of Web Based ACT! Contact Management Software

Although many in-house deployments have mobile apps as well, the universal access of web-based contact manager deployment creates a seamless mobile operating environment

Although many in-house deployments have mobile apps as well, the universal access of web-based contact manager deployment creates a seamless mobile operating environment.

As businesses integrate sales management tools with business management, accounting and more, ACT! Contact Management Software is a valuable tool for businesses wanting to integrate their entire business systems or just starting out. Since contacts are made in person, online, and via phone at any time of the day, your contact management system needs to be robust enough to manage the entirety of your business contacts and communication while scalable enough to meet your needs both today and in the future.

Although there are many reasons businesses use both web and in-house based contact managers, here are 5 advantages a web based contact manager may provide to your business.

  1. Security – Web based software is stored and deployed on servers in datacenters with certain levels of redundancy, security and telecommunication access required for each datacenters. These standards are often higher than those growing businesses can afford on site. With your information securely hosted in your contact manager’s datacenter, your sales team does not have to carry a database on their phones, laptops and other hardware accessible to anyone who uses them. This prevents a major data breach caused by one of your employees losing a laptop or mobile phone.
  2. Access – Whether it is via a browser based interface or delivery to an app from your cloud based deployment of your contact manager, web based access gives users access no matter their location. As long as employees and management can access an internet connection they can access their needed information and communication management tools. A web based contact manager is accessible wherever you have web access. This is essential to growing your business because employees do not have to wait until getting home to enter contact information into your contact managment system after meeting a new prospect.
  3. Mobile Access – From entering a prospects contact information into your web based contact manager via mobile access the moment they meet them to making calls directly from your contact management system, mobile access empowers employees to create the best sales system possible. Although many in-house deployments have mobile apps as well, the universal access of web-based contact manager deployment creates a seamless mobile operating environment.
  4. Streamline Social Media Management – With a web-based contact manager, your social media monitoring and presence is integrated in your contact management system all the time. Find prospects social media profiles and enter relevant information into the system.
  5. Synchronize with Other Web-Based Software – Google Apps, Microsoft Outlook and other business management systems are all available via cloud deployments. These will be easily integrated into your web based contact manager to create a seamless customer service and business management tool kit.

A web based contact management system still has all the tools that have made traditional CRM a valuable software industry and incorporated contact management tools into many other software systems. These include automation, work planning and scheduling and integration with other systems.

Use your web based contact management system to integrate the same automation procedures used in traditional software systems. This includes sending automatic emails out to customers upon an action or event happening. For example, if a customer opens an email, clicks a link to a product landing page on your site and they receive an email automatically thanking them for visiting and offering them addition discounts as an incentive to keep coming back to your website and using your business.

Since so much of sales and customer service is dependent upon proper planning and scheduling, any proper contact management system will enable scheduling and planning. Whether web based or traditional, look for integration with your current planning software like Google Calendar.

With so many ways to use web based contact management, and a low entry price point to using the software, web based contact management systems just make sense. For more information about contact management systems or to start your free trial, please contact us today.